How do the new meters sense for leaks?

Customers who enroll in automatic leak alert through the City of Allen customer portal will be notified when the meter senses continuous water use. For single-family residential homes, leaks are detected when at least 3 gallons of water are consumed every hour for a minimum of 24 hours. Other alerts can also be enabled by the customer, such as abnormally high or unplanned use notifications. Customers can choose to be notified by email and/or text message.

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1. Why is the City of Allen installing smart water meters?
2. How do smart meters work?
3. When will my home/business get a smart meter?
4. How long does it take to install a smart meter?
5. Will water service be interrupted during installation?
6. Who will install my smart water meter?
7. Who can see the details of my water use?
8. Do I have to be at my home/business during installation?
9. How do the new meters sense for leaks?
10. Will I be charged extra for a smart meter?
11. Can the City of Allen use water meter data to enforce watering restrictions or issue citations?
12. Will smart meters cause my water bill to be higher?
13. Will my water rate go up because of smart water meters?
14. Do smart meters measure both water and wastewater use?
15. Do smart water meters emit radio frequencies? If so, what is the impact?
16. Can I opt out of installing a smart water meter at my home or business?
17. Will I still be able to turn off my water at the main valve after receiving a Smart Meter?