Do you offer refunds on classes or travel?

Customer service is our top priority! If you are not satisfied with a class, please let us know immediately so that we can correct the situation.

Full Refunds Will Be Issued If...

Participation is not possible due to class/trip cancellation or a change in day, time or location initiated by staff. Refunds will not be subject to any administrative charges. 

Partial Refunds Will Be Issued If... 

  • Participation is cancelled after the class starts due to unusual circumstances (i.e. sickness or injury). The refund will be prorated minus charges for furnished supplies. All partial refunds are subject to a $10 administrative fee.
  • Participation is cancelled regardless of reason with notification of five (5) or more calendar days before the class starts. (Trip refund policy exceptions may apply.)
  • Participation in any program is cancelled with less than five (5) calendar days notice and we are able to fill the vacancy prior to the start of the program.

No Refunds Will Be Issued If... 

Participation is cancelled with notification less than five (5) calendar days before the class/trip starts and we are unable to fill that vacancy. 

Show All Answers

1. Can I rent the Allen Senior Recreation Center?
2. Who is eligible to receive the resident rate at Allen Senior Recreation Center?
3. Can I visit Allen Senior Recreation Center or bring a guest without purchasing a membership?
4. Do you offer refunds on classes or travel?