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107,321 (May 2020)
27.11 square miles
June 20, 1953
Allen City Council consists of a mayor and six councilmembers. These members appoint representatives to numerous citizen-led boards and commissions to advise the council on major issues. Councilmembers also appoint a City Manager to serve as the City’s chief administrative officer.
Allen City Television (ACTV) is the City of Allen’s government access cable channel. It broadcasts city meetings and provides information about city events, programs and services. ACTV is not a public access channel.
Local cable subscribers can watch ACTV on Spectrum Channel 16, Verizon FiOS Channel 15, Grande Cable Channel 15 and AT&T U-verse Channel 99. ACTV is not available through satellite services.
You can also use your web browser to watch the ACTV Live Stream and Videos On Demand. A live stream and featured content is also available on YouTube.
Allen City Television offers live coverage and replays of Allen City Council meetings and Planning & Zoning Commission meetings. It also provides information about city news, events and services. View program schedule.
Allen City Television shares videos about municipal services, events and programs. We do not accept commercials or general information videos. If the video is relevant to Allen and beneficial to its residents, you may contact ACTV staff for potential review.
Allen City Television is a local government access channel providing information about city events, programs, and services. It does not broadcast high school or college sports.
Allen Animal Control does not intervene when these animals are roaming their natural habitat, which includes urban environments. However, animal control officers will respond to reports of sick, injured or unusually aggressive wildlife. Officers will also help move urban wildlife confined in a trap or structure. However, removal and relocation does not reduce the population.
When urban wildlife such as bobcats or coyotes have been found roaming in neighborhoods, bird feeders are frequently to blame. Rodents such as rabbits, rats and squirrels are attracted to fallen food, creating a convenient hunting ground for bobcats and coyotes. Pet food, trash and other food waste left outdoors create a similar problem. Coyote sightings are more common during their mating season, which begins in February.
Rodents (mainly rabbits and squirrels) are the primary source of food for urban coyotes and bobcats. Coyotes also eat insects and fruit. Though unusual, encounters between coyotes/bobcats and household pets can be dangerous or deadly. This is especially true for small dogs, which may act aggressive or overly-confident for their size. Small dogs (under 25 lbs.) should be supervised when outside, including in the backyard. When walking a small dog, use a 6-foot, non-retractable leash to keep the dog close. Animal control officers advise pet owners not to let cats roam free.
Coyote attacks are very rare. According to Humane Society, more people are killed by errant golf balls and flying champagne corks each year than are bitten by coyotes. If you notice urban wildlife acting sick or unusually aggressive, call Allen Animal Control at 214.509.4378 to report. According to 911 Wildlife, there are no documented cases of wild bobcats attacking children.
Education is the best tool. If you spot a coyote or bobcat in the distance, don’t stand around looking or taking pictures. It just makes them less frightened of us humans. If a you encounter a coyote or bobcat up close, stand tall, clap your hands, yell and make as much noise as possible. Cow bells, hoses, Super Soaker water guns and whistles have been used to discourage coyotes or bobcats from approaching humans. Never feed wildlife!
Coyotes can make 11 different vocalizations. In fact, their Latin name means “singing dog!” When all these vocalizations are strung together, one or two coyotes can sound like a pack. Though a coyote family (pack) can include multiple animals, they normally hunt alone or in pairs so the chances of encountering multiple animals at once is extremely unlikely.
No. Contact CWD at 972.392.9300 (option 2) for a quote based on special collection or take excess household trash to the NTMWD Custer Road Transfer Station (see link for restrictions). If you frequently have more trash than your cart can hold, you can request another cart from CWD for an additional monthly fee by calling 972.392.9300 (option 2).
No. Car parts may be taken to the NTMWD Custer Road Transfer Station (see link for restrictions).
No, but many household chemicals, pool chemicals, garden products, automotive fluids, cooking oil and painting products can be recycled in Allen’s Household Hazardous Waste (HHW) collection program. See the full list and schedule a collection.
No. Construction or remodeling materials including sheet rock, brick, rock, gravel, concrete, dirt, sod, carpet and fence panels must be taken to the NTMWD 121 Regional Disposal Facility and may incur a disposal fee to be paid by the resident. Residents must show a current City of Allen water bill and Texas drivers license with matching address to access the facility. Learn more.
Latex and oil-based paints, paint thinner/stopper, primer, spray paint, turpentine, varnish and wood preservatives are accepted in Allen’s HHW program. See a full list and schedule collection.
No. Dead animals weighing less than 10 lbs. may be disposed of in your household trash. For animals weighing over 10 lbs., contact Allen Animal Control at 214.509.4378.
No. If you hire a contractor to remove branches or brush, you must negotiate removal fees. The City is not responsible for removing tree debris that is cut by commercial contractors. If you have removed branches or brush yourself, you may dispose of up to three cubic yards (approximately the size of three washing machines, placed side by side) by scheduling a large loose brush collection. Learn more.
No. Yard waste is collected on designated trash days. Grass clippings, leaves, plant materials and small cuttings must be bagged in biodegradable paper lawn bags. No plastic bags will be collected. Tree and brush trimmings must be tied into 4-foot bundles, weighing no more than 40 lbs. Secure with biodegradable string, twine or rope. No more than seven bundles or fifteen yard waste bags will be collected per week. Dirt, gravel, rock, concrete and sod will not be collected.
For excess brush and larger branches, see instructions for large loose brush.
The discharge of fireworks is strictly prohibited within Allen city limits without a special permit, as part of City Ordinance No. 2239-11-03. Please contact the Allen Fire Marshal at 214.509.4400 about the safe disposal of fireworks.
If you’re considering a SMART irrigation controller, you may be eligible for a rebate!
To qualify for rebate, a SMART controller must have the ability to:
If your rebate application is approved, the City of Allen will rebate 50% of the installation cost (up to $125) of a qualifying SMART controller. The cost may include hardware and installation costs incurred by a licensed irrigator.
Pressure reducing valves save water by lowering your home’s water pressure. If you install one, you may qualify for a rebate!
If your rebate application is approved, the City of Allen will rebate 50% of the purchase and installation cost (up to $125) of a qualifying pressure reducing valve. The cost may include hardware and installation costs incurred by a licensed plumber.
Rain and freeze sensors override your irrigation controls to prevent sprinklers from turning on if it’s raining or below freezing. If you install one, you may qualify for a rebate!
If your rebate application is approved, the City of Allen will rebate up to $50 for the purchase and installation cost of a qualifying rain and freeze sensor. The cost may include hardware and installation costs incurred by a licensed plumber.
A rain barrel is a handy way to store free rain water from your roof to water your plants on a dry day. If you want to buy one, you may qualify for a rebate!
If your rebate application is approved, the City of Allen will rebate up to $25 each for up to two rain barrels.
If you replace a high-volume toilet with one featuring a WaterSense label, you may qualify for a rebate!
If your rebate application is approved, the City of Allen will rebate 50% of the price of a qualifying toilet tank, bowl, installation hardware, wax ring and installation costs incurred by a licensed plumber up to $100 for the first toilet, $75 for the second and $50 for the third, each for separate bathrooms. Tax is not included. Limit one toilet per bathroom, up to three, for the lifetime of a residence.
A water efficient washing machine can yield 35-55% water savings! If you buy one, you may qualify for a rebate.
If your rebate application is approved, the City of Allen will rebate 50% of the price of a water efficient washing machine up to $75, $100 or $125 depending on the machine’s tier rating.
You can schedule curbside collection of furniture, mattresses, box springs, household appliances, televisions, washing machines, dryers, water heaters, outdoor grills and lawnmowers (oil and gas removed). Refrigerators and freezers may also be collected, if they are certified as refrigerant free by a certified professional and have a certification tag attached. Large toys and yard tools are also accepted, but you must clearly label them as "Bulk Trash." Learn more.
Many household chemicals, pool chemicals, garden products, automotive fluids, cooking oil and painting products can be recycled in Allen’s Household Hazardous Waste (HHW) collection program. See the full list and schedule a collection.
Construction or remodeling materials including sheet rock, brick, rock, gravel, concrete, dirt, sod, carpet and fence panels must be taken to the NTMWD 121 Regional Disposal Facility and may incur a disposal fee to be paid by the resident. Residents must show a current City of Allen water bill and Texas drivers license with matching address to access the facility. Learn more.
Latex and oil-based paints, paint thinner/stopper, primer, spray paint, turpentine, varnish and wood preservatives are accepted in Allen's HHW program. See a full list and schedule collection.
Medications may be disposed anonymously at annual Allen cleanup events or nearby pharmacies. Needles, sharps, and syringes should be placed in a hard plastic or metal container with a secured lid. Before throwing this container in the trash, secure the lid with heavy-duty duct tape and place inside a dark trash bag. Soiled bandages, disposable sheets and medical gloves should be securely fastened inside a plastic bag before placing in your household trash.
Yard waste is collected on designated trash days. Grass clippings, leaves, plant materials and small cuttings must be bagged in biodegradable paper lawn bags. No plastic bags will be collected. Tree and brush trimmings must be tied into 4-foot bundles, weighing no more than 40 lbs. Secure with biodegradable string, twine or rope. No more than seven bundles or fifteen yard waste bags will be collected per week. Dirt, gravel, rock, concrete and sod will not be collected.
You can schedule curbside collection of household appliances, televisions, washing machines, dryers, water heaters, outdoor grills and lawnmowers (oil and gas removed). Refrigerators and freezers may also be collected, if they are certified as refrigerant free by a certified professional and have a certification tag attached. Learn more.
Allen's curbside recycling program does not accept batteries of any kind. Alkaline batteries (AAA, AA, C, D, 9-volt, 12-volt) should be thrown in the trash. Car batteries are accepted in the City of Allen’s HHW collection program. Rechargeable batteries such as Nickel-Cadmium, Lithium Ion, button cell or Nickel Metal Hydride should be recycled at local electronic or home improvement stores.
Incandescent/tube fluorescent light bulbs should be thrown away in your household trash. Compact fluorescent bulbs can be recycled at local retailers/home improvement stores. CWD’s curbside recycling program does not accept light bulbs of any kind.
Aluminum foil and baking dishes are not accepted in Allen's curbside recycling program. Please throw these items in the trash.
Please contact the Allen Police Department at 214.509.4263 about disposal of ammunition.
Pet waste should be bagged in plastic and thrown away in your household trash. You may also dispose of dead animals under 10 lbs. in your weekly trash collection. For animals over 10 lbs., contact Allen Animal Control at 214.509.4378.
Aluminum and steel/tin cans and completely empty aerosol containers are collected in Allen's curbside recycling program. Rinse items of all food waste before recycling. Aluminum foil and baking dishes are not accepted.
We recycle televisions, computers, printers and other large electronics at annual Allen cleanup events. You can also schedule curbside collection of large electronics through Allen's bulky item collection.
Contact the Allen Fire Marshal at 214.509.4400 about the disposal of fireworks. If you discover other explosives, call 9-1-1.
You can schedule curbside collection of furniture, mattresses, box springs, household appliances, televisions, washing machines, dryers, water heaters, outdoor grills and lawnmowers (oil and gas removed). Refrigerators and freezers may also be collected, if they are certified as refrigerant free by a certified professional and have a certification tag attached. Learn more.
Most food waste should be thrown in the trash. Cooking oil can be recycled in Allen’s Household Hazardous Waste (HHW) collection program. Once cool, used cooking oil should be poured back into its original container and secured with a screw-top lid. See all accepted items and schedule a collection.
All colors of glass bottles and jars (lids removed) are collected in Allen's curbside recycling program. Rinse items of all food waste before recycling. Drinking glasses, household items, ceramics, eyeglasses and Christmas lights should be thrown in the trash or donated.
CWD cannot recycle hangers, Christmas lights, artificial Christmas trees/greenery, light bulbs, drinking glasses/ceramics, toys or other household items. Please throw them in the trash or schedule curbside collection for larger items.
The average wall thermostat contains four grams of mercury, or the equivalent of 800 compact fluorescent lights. Citizens can deliver intact old thermostats to the front desk of Allen City Hall (305 Century Parkway) for recycling free of charge.
Plastic bags are not accepted in CWD’s curbside recycling program, as the bags snag machinery during processing. Please recycle plastic bags at local grocery/retail stores or dispose of them in your household trash.
Allen's curbside recycling program accepts newspapers, magazines, junk mail, phone books, flattened cardboard and chipboard, milk/juice cartons (rinsed), Tetra Pak cartons (from broth/wine/protein drinks, rinsed), and frozen food boxes with the recycling symbol. To reduce litter, bag shredded paper in clear plastic and tie securely before placing in your recycling cart.
#1-5 and #7 plastics are collected in Allen's curbside recycling program. Rinse items of all food waste before recycling. Plastic bags, plastic hangers, plastic straws, #6 plastics and unmarked plastics should be thrown in the trash. Some retailers and grocery stores also recycle plastic bags and hangers.
Large propane tanks can be disposed of at most propane exchange cages. Small, completely empty canisters may be disposed of in the regular trash. Contact the manufacturer for further disposal options.
Styrofoam is not accepted in CWD’s curbside recycling program. However, residents may take advantage of two local options for recycling Styrofoam products: the Frisco Environmental Collection Center or Lucas First Saturday Styrofoam Recycling Drop-Off. If you are unable to use these services, please throw your Styrofoam products in the trash.
If you hire a contractor to remove branches or brush, you must negotiate removal fees. The City is not responsible for removing tree debris that is cut by commercial contractors. If you have removed branches or brush yourself, you may dispose of up to three cubic yards (approximately the size of three washing machines, placed side by side) by scheduling a collection. Learn more.
Small tree and brush trimmings are collected weekly on your designated trash day. Trimmings must be tied into 4-foot bundles, weighing no more than 40 lbs. Secure with biodegradable string, twine or rope. No more than seven bundles or fifteen yard waste bags will be collected per week.
We only accept applications for positions currently posted online. All applications must be submitted through our online system; incomplete applications will not be considered. We don’t accept resumes unless they are submitted as an attachment in the online application process. (Need help setting up your profile? View the online support guide.)
If you are unable to access the online application, please choose one of the following options:
Yes, to apply for multiple jobs postings you must complete a separate application for each position.
We do not accept electronic/paper resumes without an application. You can add a resume to an application if you wish, but you should always complete the application as if there were no resume attached.
Yes, all applicants will be informed in writing as to the status of the position.
All current recruitments will be listed on the Job Postings page of our website. You also have an option to submit an interest card specific to departments. You will be notified via email when a position is posted for that department.
The Allen Senior Recreation Center multipurpose room is available to rent. The 6,000-square-foot room, which features hardwood floors, can be divided into three sections.
Set-up and take-down services are optional for $75 per hour (2-hour minimum). Deposits range from $100 - $300. COVID-19 operational changes may impact availability. For more information, call 214.509.4820.
Resident rates include City of Allen citizens and employees working for businesses, corporations and organizations in the City of Allen. Proof of residency requires both a current water bill and driver’s license. Proof of employment in Allen requires a recent paycheck stub.
A guest 50 years or older is entitled to one complimentary day at the center. Additional visits are $3 per visit with a maximum of four visits per calendar year. If you have questions, please see a staff member at the front desk.
Customer service is our top priority! If you are not satisfied with a class, please let us know immediately so that we can correct the situation.
Participation is not possible due to class/trip cancellation or a change in day, time or location initiated by staff. Refunds will not be subject to any administrative charges.
Participation is cancelled with notification less than five (5) calendar days before the class/trip starts and we are unable to fill that vacancy.
Cardiovascular machines, weight machines and free weights are available for use by Joe Farmer Recreation Center members 16 years of age and older.
Game room includes table tennis, air hockey, billiards and foosball. All equipment may be checked out at the downstairs desk with a membership ID card. There is a 30-minute time limit on equipment use.
Courts may be reserved by a Joe Farmer Recreation Center member up to 48 hours in advance. Reservations are for one hour, beginning on the hour. Reservations may be made in person or by calling 214.509.4750. Only one reservation can be made daily. Members using the courts must be 14 years or older. Youth ages 7-13 must be accompanied by an adult member.
Other play is first-come, first-served. Racquets, racquetballs and protective eye-wear are available at the counter to check out with a membership ID card.
The City of Allen Parks and Recreation Department is continuously looking for class instructors. If you are interested, please call 214.509.4751 for more information or view the service provider information packet.
You can use your membership I.D. card to check out a variety of equipment at Joe Farmer Recreation Center, including:
Call our 24-hour hotline at 214.509.4530 to report water or irrigation leaks.
Athletic fields are sometimes irrigated on a different schedule to avoid interrupting sports activities. Periodic irrigation tests may occur on different dates than the assigned watering day.
Rain sensors automatically turn off city irrigation systems if they detect more than ¼ inch of rain. If there is less than ¼ inch of rain, the irrigation system will run for an allotted time based on moisture needs at each site.
The Courses at Watters Creek and the Twin Creeks Golf Course are both permitted to irrigate using water from Rowlett and Russell creeks. Both courses are located in a drainage basin that feeds Lake Ray Hubbard, which is managed by Dallas Water Utilities. Depending on water availability, the courses may be allowed to water more or less than surrounding communities.
Allen has an alarm ordinance to help reduce the number of false alarms. This helps first responders remain available to respond to true emergencies. All homes and businesses with alarm systems must register them with the City of Allen. Alarm registration must be renewed annually.
The non-emergency number is 214.509.4321.
The Texas Department of Transportation (TxDOT) is the custodian of crash records for the State of Texas. Any law enforcement officer who in the regular course of duty investigates a motor vehicle crash that results in injury to or the death of a person or damage to the property of any one person to the apparent extent of $1,000 or more must submit a written report of that crash to TxDOT not later than the 10th day after the date of the crash. Reports may be requested via the TxDOT Crash Report Online Purchase System.
The fastest way to obtain a copy of a motor vehicle crash report is to visit Allen Police Department (205 W McDermott Drive) during business hours (Monday-Friday, 8 a.m. to 6 p.m.). Crash reports will only be released to the driver, passenger(s) and owner of the vehicle(s) involved. An attorney can request a copy of the crash report with a letter of representation. There is a $6.00 fee for the crash report. A certified copy can be obtained for $8.00.
You may request a crash report by sending a request letter, check/money order and self-addressed stamped envelope to Allen Police Department Records Unit at 205 W McDermott Drive. There is a $6.00 fee for the crash report. A certified copy can be obtained for $8.00. Do not send cash. You must reference your incident case number in your request. Motor vehicle crash reports will only be released to the driver, passenger(s) and owner of the vehicle involved. An attorney can request a copy of the crash report with a letter of representation.
If you have additional questions, please call 214.509.4350 or email email@example.com.
Yes. Kids ages 10 through 16 can’t be in a public place or on the premises of any establishment after 11 p.m. Sunday through Thursday or after midnight on Friday and Saturday.
The curfew doesn’t apply if juveniles are with a parent or guardian, on an errand for their parent or guardian, at a church/school event or work-related activity, or dealing with an emergency.
Juveniles who stay out too late can face fines of up to $500. Their parents can be fined if they knowingly permit—or, by insufficient control, allow—children to break curfew. Owners, operators and employees who allow juveniles to hang out in their establishments past curfew may also be subject to the fine.
The curfew was originally established in 2007 and must be reviewed every three years, in accordance with state law. The ordinance was last renewed on June 25, 2019.
All incident report requests must be submitted in writing in one of the following ways. You must provide your incident case number in your request. Fees may apply.
If you have questions, please call 214.509.4350 or email firstname.lastname@example.org.
To check on your case or talk to the assigned investigator, call 214.509.4239.
Call 214.509.4254 with questions about a criminal protective order or a Temporary EX PARTE order.
All Freedom of Information Act (FOIA) requests must be submitted in writing in one of the following ways:
Yes. Citizens, media representatives, police department job applicants and others must complete a Ride Along application and submit it at the front desk of Allen Police Department Headquarters (205 W McDermott Drive).
Call 214.509.4321 to inquire about impounded cars.
City ordinance prohibits the use of motor assisted electric or gas scooters on any highway, street, alley, path, or trail within the city limits except on paths or trails set aside for the exclusive operation of bicycles. A person may not operate a motor assisted scooter on any path or trail within a city park except on paths and trails set aside for the exclusive operation of bicycles. Scooters may be ridden on sidewalks.
State law considers vehicles abandoned if they meet one of the following criteria:
Vehicles with expired registrations are not automatically considered abandoned under state law. However, they may be deemed junk vehicles and subject to code enforcement action.
By city ordinance, a vehicle is considered "junked" if it meets both of the following criteria:
If the vehicle remains inoperable more than seventy two consecutive hours on public property, it may be declared a public nuisance if it meets certain criteria. Junked vehicles must be reported to Code Enforcement.
Any person with a "reportable conviction or adjudication" who resides, works or attends school in Allen must register as a sex offender with the Allen Police Department. Call 214.509.4239 to get information regarding registration.
Interested in joining our force? First, review our eligibility requirements and disqualifications. Qualified applicants may browse current career opportunities and apply online.Selected applicants must complete written and physical agility tests. They must also complete a background check; pass an oral board and polygraph test; submit to medical screenings, drugs tests and psychological exams; and complete a final interview with the police chief and deputy chief.
The Allen Police Department offers competitive salaries and benefits. The salary for police department recruits is $66,379/year. Sworn officers’ salaries range from $69,145 to $90,653 based on a step grade system.Successful police candidates receive salary and benefits while attending the Police Academy as well as in-house TCOLE training and certification pay. Intermediate Certificate is $50 monthly, Advanced is $100 monthly and Masters is $150 monthly. All positions receive paid vacation and holidays, along with life, health, and dental insurance. Longevity pay ($4 per month of service) is also provided as a yearly bonus.The City of Allen participates in the Texas Municipal Retirement System and offers a 2-1 match upon retirement.
Yes. The pay is based on state certification level. Officers earn $50/month for intermediate, $100/month for advanced and $150/month for master.
The Allen Police Department does not offer tuition reimbursement. However, full-time employees are eligible for education assistance to complete a qualified degree plan following the successful completion of their probationary period.
Applicants must complete an online application to be considered for a job with the Allen Police Department. Resumes alone are not accepted.
No, Allen Police is not considered civil service.
You must be 21 year old to apply. There is no maximum age limit.
The Allen Police Department encourages ride-alongs, especially for potential applicants. Complete the ride-along application and drop it off at the front desk of the police department. After a background check, someone will contact you to set up a date and time.
The minimum standard for all applicants is completing a 2000 meter row at the 50th percentile or above according to their age, gender and weight. The damper setting must be set to 5 for this test. You can check your times under the Texas Department of Transportation Time and Percentage Calculator. Rowing tips may be found with these technique videos.
The written test is a basic skills test. You can purchase a study guide online for $10.
Patrol officers work in 12-hour shifts.
Allen Police recruits must abide by the department’s tattoo policy.
Yes. It’s a 4-year contract. The most a recruit would have to pay back is $6,000 (if they leave in the first year). The most a Certified/Lateral Officer would have to pay back is $4,000 (if they leave in the first year). Here’s a detailed look at our contract.
While we use a variety of communication outlets, the City website is always the primary and best source for news and information. Emergency notices and alerts will always be posted on the City’s home page before shared through social media accounts.
Stay informed about City of Allen news and events by subscribing to news/event alerts, signing up for our e-newsletters and following our social media accounts listed at CityofAllen.org/StayConnected.
Allen City Television provides live coverage and on-demand viewing of City Council meetings and Planning & Zoning Commission meetings.
You can watch live meeting coverage on the ACTV website, at YouTube.com/AllenCityTV or on Spectrum Channel 16, Frontier Channel 15, Grande Cable Channel 15 and AT&T U-verse Channel 99.
Due to the significant expense of printing and mailing, the City of Allen has relied more heavily on digital/online communication channels to be more cost efficient with taxpayer dollars. As population has grown and use of social media became more prominent, we have used these digital channels to provide instant updates to our increasingly connected residents. However, based on results of our 2019 Communication Survey, we are investigating ways to use cost-effective printed materials to supplement our digital-focused strategy.
Yes. The account number is comprised of a unique Customer Identification number (CID) and a unique Account ID number.
Previously this was listed as the CID number first followed by a dash and then the unique Account ID number. On the new bills, the account number will be listed with the unique Account ID number first followed by a dash and the CID number. The CID number and Account ID number will be the same but in reverse order. See illustration.
Beginning January 16, you will be able to access the new online utility billing system and create your new online account.
You will need your current account number (found at the top right of your utility bill) in order to set up your new online account.
Be sure to update the account number in your bank bill pay service. To find your new account number, access the new system on January 16 or before your next bill pay and set up your new login. You will need your current account number for this. Your account number can be found at the top right of your utility bill.
No. Your utility bill's due date and your billing cycle will remain unchanged.
No. The transaction fee of $2 for online payment processing will remain in the new system. This $2 fee to pay online with a credit or debit card is a pass-through of a portion of the online processing fees credit card companies charge the City of Allen.
Yes. The new mailing address is PO Box 734802, Dallas, TX 75373-4802. If you choose to mail in your payments for any bill dated on or after January 11, 2020, send them to this address.
No. There will be no additional fees or cost increases due to these upgrades.
This software upgrade is the final step in a multi-year process that brought improvements to several important systems used by different City departments including financials, employee payroll, service orders, permitting and more.
In the 2012-2013 fiscal year, planning for this five-year process began when an RFP (formal bid) went out to find the right replacement software. Several potential software systems were tested by staff over multiple days before the Munis system was chosen because of its full integration capabilities, backend usability and overall value.
Tyler Technologies has led the public sector software industry for several years, and its systems are used by schools, counties and cities across the nation, including several Dallas-area cities such as Mesquite, Southlake, Coppell, Farmers Branch and others.
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