News Flash

Posted on: March 3, 2021

Allen recycling collection feels lingering impact of winter storm disaster

CWD recycling truck arrives at blue recycling bin on a pretty residential street

CWD drivers continue working late evenings and weekends to help catch up on residential recycling collection. If your recycling is not collected at its typical time or day, leave your bin at the collection point curb until it is emptied.

City of Allen Headline News
Posted on: March 3, 2021

Allen recycling collection feels lingering impact of winter storm disaster

CWD recycling truck arrives at blue recycling bin on a pretty residential street

CWD drivers continue working late evenings and weekends to help catch up on residential recycling collection. If your recycling is not collected at its typical time or day, leave your bin at the collection point until it is emptied.

CWD redirected its enti...

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Community Services
Posted on: March 3, 2021

Allen recycling collection feels lingering impact of winter storm disaster

CWD recycling truck arrives at blue recycling bin on a pretty residential street

CWD drivers continue working late evenings and weekends to help catch up on residential recycling collection. If your recycling is not collected at its typical time or day, leave your bin at the collection point curb until it is emptied.

Utility Billing
Posted on: March 3, 2021

Give feedback on future CDC projects at a virtual town hall meeting

playground with tube slides and kid-sized Jeep

Share your input on potential projects to be funded by Allen’s half-cent sales tax, used by the City of Allen to support parks, trails, entertainment, sports, tourism and more. 

The annual Community Development Corporation Town Hall will...

Read on...

City of Allen Headline News
Posted on: March 1, 2021

Allen COVID-19 Weekly Snapshot: February 22-28

107 Allen residents tested positive for COVID-19 this week. Allen averaged 15.3 new cases per day during the week of February 22-28.

Total Confirmed Cases6,239 Allen residents have experienced a confirmed case of COVID-19 as of February 28. There have been...

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COVID-19 Updates
Posted on: March 1, 2021

Annual water system maintenance is March 1-29

white icons of a bathtub, faucet and shower on a blue background

You might notice a slight change to the taste or smell of your tap water in March due to a temporary change in disinfectant by Allen’s water supplier, NTMWD. Though your water might taste or smell different, it’s safe for drinking and bathing.

Top Stories
Posted on: March 1, 2021

Digital Magazines from cloudLibrary NewsStand Now Available

cloudLibrary NewsStand Digital Magazines

Digital magazines are back at Allen Public Library through cloudLibrary NewsStand!  

To use cloudLibrary NewsStand:

  • Search for 'cloudLibrary NewsStand' in your devices' app store.
  • Once registered, you will be able to login...
Read on...

Library News
Posted on: February 26, 2021

Allen Police Department gives first-year review of SPIDRTech software

APD gave its first-year review of SPIDRTech, a new software that enhances communication between Allen Police Department and the people we serve.

City of Allen Headline News
Posted on: February 26, 2021

Water bill adjustments for repaired leaks

woman on the phone kneeling next to crumbled drywall and flooded floor

Customers may request a water bill adjustment for sudden leaks and other unexpected water losses, such as those due to frozen pipes or plumbing fixtures.

City of Allen Headline News
Posted on: February 26, 2021

Water bill adjustments for repaired leaks

woman on the phone kneeling next to crumbled drywall and flooded floor

Customers may request a water bill adjustment for sudden leaks and other unexpected water losses, such as those due to frozen pipes or plumbing fixtures. If approved, this adjustment will reduce the rate charged for unexpected water loss but does not elim...

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Community Services
Posted on: February 26, 2021

Water bill adjustments for repaired leaks

woman on the phone kneeling next to crumbled drywall and flooded floor

Customers may request a water bill adjustment for sudden leaks and other unexpected water losses, such as those due to frozen pipes or plumbing fixtures.

Utility Billing
Posted on: February 25, 2021

Allen Police Department gives first-year review of SPIDRTech software

Allen Police Department Officer Badge

Allen Police Department (APD) gave its first-year review of SPIDRTech, a new software that enhances communication between Allen Police Department and the people we serve.

Deputy Chief Ken Myers presented the review to City Council in January.

“The...

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Police Department
Posted on: February 25, 2021

Residents get free DIY disposal of storm-related construction, demolition materials

Do-it-yourself disposal fees for construction and demolition debris are being waived Feb. 27-Mar. 31 for Allen residential water account holders as winter storm cleanup continues.

City of Allen Headline News
Posted on: February 25, 2021

Residents get free DIY disposal of storm-related construction, demolition materials

man kneeling on floor performing a drywall repair with a toolbox nearby

Do-it-yourself disposal fees for construction and demolition debris are being waived for Allen residential water account holders as storm cleanup continues.

Residents with a current City of Allen residential utility account may dispose of materials at any ...

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Community Services
Posted on: February 24, 2021

Baine Brooks elected as Mayor Pro Tem

professional Headshot of Councilmember Baine Brooks

Fellow councilmembers voted unanimously to elect Baine Brooks, Council Place No. 6, as Allen’s Mayor Pro Tem during the Feb. 23 council meeting.

Mayor Pro Tem Brooks was first elected to Allen City Council in 2012 to fill an unexpired term. He was reelecte...

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City of Allen Headline News
Posted on: February 23, 2021

Annual water system maintenance is March 1-29

white icons of a bathtub, faucet and shower on a blue background

You might notice a slight change to the taste or smell of your tap water in March due to a temporary change in disinfectant by Allen’s water supplier, NTMWD. Though your water might taste or smell different, it’s safe for drinking and bathing.

City of Allen Headline News
Posted on: February 23, 2021

Annual water system maintenance is March 1-29

white icons of a bathtub, faucet and shower on a blue background

You might notice a slight change to the taste or smell of your tap water in March due to a temporary change in disinfectant by Allen’s water supplier, North Texas Municipal Water District (NTMWD). Though your water might taste or smell different...

Read on...

Community Services
Posted on: February 21, 2021

If you have winter storm damage, submit your self reporting survey

Texas Division of Emergency Management logo

If you suffered damages to your home or business during the recent winter weather, submit a Self Reporting Damage Survey to help provide information to FEMA and support efforts to obtain federal aid.

The State of Texas has asked the City of Allen to assist...

Read on...

City of Allen Headline News
Posted on: February 21, 2021

If you have winter storm damage, submit your self reporting survey

Texas Division of Emergency Management logo

If you suffered damages to your home or business during the recent winter weather, submit a Self Reporting Damage Survey to help provide information to FEMA and support efforts to obtain federal aid.

Fire Department
Posted on: February 21, 2021

If you have winter storm damage, submit your self reporting survey

Texas Division of Emergency Management logo

If you suffered damages to your home or business during the recent winter weather, submit a Self Reporting Damage Survey to help provide information to FEMA and support efforts to obtain federal aid.

Top Stories
Posted on: February 18, 2021

Hiring a contractor? Here's what you need to know first.

plumbing tools and pipes

Many Allen residents have encountered water pipe damage due to the recent winter storm and excessively cold temperatures. Though permits aren't required for emergency pipe repairs, the City of Allen Building Inspection Division advises r...

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City of Allen Headline News
Posted on: February 5, 2021

Collin County seeks your input on future transportation needs

Collin County is leading a new transportation study focused on current and future needs in the east portion of the county.

Details at CollinCountyTX.gov City of Allen Headline News
Posted on: February 5, 2021

Collin County seeks your input on future transportation needs

Collin County is leading a new transportation study focused on current and future needs in the east portion of the county.

Top Stories
Posted on: February 2, 2021

Allen City Council approves plan for local COVID-19 assistance

More than $800,000 in state and federal grant funding will be used to support Allen residents facing a variety of challenges due to the COVID-19 pandemic. 

Allen’s Community Enhancement Department will oversee the assistance programs, which includ...

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City of Allen Headline News
Posted on: February 1, 2021

Resolving a water service cutoff

Customers can prevent water cutoffs or restore water service by contacting utility billing. We are eager to work with customers to resolve account issues and create payment plans.

Community Services
Posted on: February 1, 2021

Resolving a water service cutoff

Customers can prevent water cutoffs or restore water service by contacting utility billing. We are eager to work with customers to resolve account issues and create payment plans. 

We know many customers may still be facing unexpected hardships du...

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Utility Billing
Posted on: January 19, 2021

STRAY ANIMAL INTAKE LIST

Animal Services staff during Clear the Shelters 2020

Call us at 214.509.4378 for more information on a specific animal. Proof of ownership is required before an animal is released to a claimant.

We understand our breed descriptions will not always match the breed description from a pet owner. If you do not s...

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Animal Services - STRAY ANIMAL INTAKE LIST
Posted on: January 12, 2021

Get emergency notifications with Hyper-Reach

logo for Hyper-Reach: Reaching Beyond Technology

Sign up to get notifications from Allen Police and City of Allen via telephone call, text, email and other methods.

City of Allen Headline News
Posted on: January 12, 2021

Get emergency notifications with Hyper-Reach

logo for Hyper-Reach: Reaching Beyond Technology

Sign up to get emergency notifications from Allen Police Department and City of Allen via telephone call, text and/or email, web browser alerts, smart speaker alerts and other advanced alerting methods.

What is Hyper-Reach?

Hyper-Reach sends thousands of me...

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Police Department
Posted on: January 12, 2021

Get emergency notifications with Hyper-Reach

logo for Hyper-Reach: Reaching Beyond Technology

Sign up to get notifications from Allen Police and City of Allen via telephone call, text, email and other methods.

Top Stories
Posted on: January 8, 2021

Adult Leagues: Ice for all experience levels

adults playing hockey in full gear

Looking for a beginner or competitive league in Allen? No matter your skating level, we've got an option for you at Allen Community Ice Rink.

Our goal is to develop your hockey game with a rounded approach that includes skate skill building, stick-time practice, and participation with a team in one of our leagues. Learn more about league options below.

Thank you League Partners!

Allen Community I...

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Adult Hockey Programs
Posted on: January 8, 2021

Youth Leagues: Get on the Ice!

hockey kid-01

Playing in leagues not only improves skating and teaches team skills, it can build a life-long love of the game. No matter the skating level, we've got an options at Allen Community Ice Rink!

Youth Leagues: Get on the Ice!

Allen Community Ice Rink hosts hockey leagues for children ages 4 through 12.

Our goal is to develop your hockey game with a rounded approach that includes skate skill building, stick-time practice, and participation with a te...

Read on...

Youth Hockey Programs
Posted on: January 5, 2021

Challenge of the Year

DRN 2021 Challenge of The Year Newsflash-02-01-01

Establish consistency and a healthy routine during Don Rodenbaugh Natatorium’s 2021 Challenge of the Year! 

To participate in the Check In Challenge, complete at least 30 minutes of exercise three times a week for 40 weeks. Work outs can be comple...

Read on...

Don Rodenbaugh Natatorium
Posted on: January 5, 2021

Challenge of the Year

DRN 2021 Challenge of The Year Newsflash-02-01-01

Establish consistency and a healthy routine during Don Rodenbaugh Natatorium’s 2021 Challenge of the Year! 

To participate in the Check In Challenge, complete at least 30 minutes of exercise three times a week for 40 weeks. Work outs can be comple...

Read on...

Parks & Recreation News
Posted on: January 5, 2021

Water Safety Videos for the WIN!

NTAA - Program of the year Award Newsflash Image

In April of 2020, while the Don Rodenbaugh Natatorium was closed due to the coronavirus pandemic, the aquatics staff knew their mission to educate others on water safety was needed - more than ever - as so many summer water activities would occur away fro...

Read on...

Don Rodenbaugh Natatorium
Posted on: January 5, 2021

Water Safety Videos for the WIN!

NTAA - Program of the year Award Newsflash Image

In April of 2020, while the Don Rodenbaugh Natatorium was closed due to the coronavirus pandemic, the aquatics staff knew their mission to educate others on water safety was needed - more than ever - as so many summer water activities would occur away fro...

Read on...

Parks & Recreation News
Posted on: December 29, 2020

Register for aerobics classes at the Natatorium

Register Online

Fitness fans of Don Rodenbaugh Natatorium—mark your calendars! Opening dates for aerobics class registration through June 2021 are listed below, including a link to the full list of Natatorium fitness classes in ActiveNet.

Registration opens about a month ...

Read on...

Don Rodenbaugh Natatorium
Posted on: December 29, 2020

Register for aerobics classes at the Natatorium

Register Online

Fitness fans of Don Rodenbaugh Natatorium—mark your calendars! Opening dates for aerobics class registration through June 2021 are listed below, including a link to the full list of Natatorium fitness classes in ActiveNet.

Registration opens about a month ...

Read on...

Parks & Recreation News
Posted on: September 24, 2020

Join our force - now offering lateral entry!

We're one of the few departments in Dallas Fort-Worth with a lateral entry program for officers with prior experience.

Police Department
Posted on: September 23, 2020

Urban wildlife in Allen

Photo - Coyote

Bobcats, coyotes and other urban wildlife are present throughout North Texas, including here in Allen. However, seeing these animals in your neighborhood can be unnerving. Read on for the top questions about urban wildlife, including ways to protect your ...

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Read more about wildlife in Allen. Police Department
Posted on: September 16, 2020

Senior discount available for residential trash service

The City of Allen offers a 20% discount for residential trash services for customers who are 65 years of age or older. Learn more. 

Read on...

Utility Billing
Posted on: July 1, 2020

Allen Fire Department provides COVID-19 Help Line

close up of woman dialing a cell phone

If you live or work in Allen and have questions about COVID-19 response or preparedness, call the Allen Fire Department Help Line at 214.509.4333.

This Help Line is designed for Allen residents and businesses with questions about new restrictions, protecti...

Learn More...

COVID-19 (Coronavirus) Information COVID-19 Updates
Posted on: July 1, 2020

Allen Fire Department provides COVID-19 Help Line

close up of woman dialing a cell phone

If you live or work in Allen and have questions about COVID-19 response or preparedness, call the Allen Fire Department Help Line at 214.509.4333 or email the helpline with your question.

This Help Line is designed for Allen residents and businesses with q...

Read on...

COVID-19 (Coronavirus) Information Fire Department
Posted on: June 11, 2020

Operational Changes for Allen Public Library

Family walking out of Allen Public Library

Allen Public Library is open to the public with adjusted hours and limited occupancy.

Hours of operation

Allen Public Library is open from 10 a.m. to 8 p.m. Monday through Tuesday, and from 10 a.m. to 6 p.m. Wednesday through Friday. The facility is closed ...

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Library News
Posted on: March 18, 2020

Operational changes and reopening plans

Allen Parks & Recreation offers information on department operations following COVID-19 outbreak

Allen Parks and Recreation is planning a phased return to operations to align with state guidelines and protect the health of both citizens and staff.

Now Open

Registration is open! Register in ActiveNet. The following facilities are open; however, some lim...

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Parks & Recreation News