News Flash

Allen recycling collection feels lingering impact of winter storm disaster

CWD drivers continue working late evenings and weekends to help catch up on residential recycling collection. If your recycling is not collected at its typical time or day, leave your bin at the collection point curb until it is emptied.

Allen recycling collection feels lingering impact of winter storm disaster

CWD drivers continue working late evenings and weekends to help catch up on residential recycling collection. If your recycling is not collected at its typical time or day, leave your bin at the collection point until it is emptied.

CWD redirected its enti...

Allen recycling collection feels lingering impact of winter storm disaster

Allen recycling collection feels lingering impact of winter storm disaster

CWD drivers continue working late evenings and weekends to help catch up on residential recycling collection. If your recycling is not collected at its typical time or day, leave your bin at the collection point curb until it is emptied.

Give feedback on future CDC projects at a virtual town hall meeting

Share your input on potential projects to be funded by Allen’s half-cent sales tax, used by the City of Allen to support parks, trails, entertainment, sports, tourism and more. 

The annual Community Development Corporation Town Hall will...

Allen COVID-19 Weekly Snapshot: February 22-28

107 Allen residents tested positive for COVID-19 this week. Allen averaged 15.3 new cases per day during the week of February 22-28.

Total Confirmed Cases6,239 Allen residents have experienced a confirmed case of COVID-19 as of February 28. There have been...

Annual water system maintenance is March 1-29

You might notice a slight change to the taste or smell of your tap water in March due to a temporary change in disinfectant by Allen’s water supplier, NTMWD. Though your water might taste or smell different, it’s safe for drinking and bathing.

Digital Magazines from cloudLibrary NewsStand Now Available

Digital magazines are back at Allen Public Library through cloudLibrary NewsStand!  

To use cloudLibrary NewsStand:

• Search for 'cloudLibrary NewsStand' in your devices' app store.
• Once registered, you will be able to login...

Allen Police Department gives first-year review of SPIDRTech software

APD gave its first-year review of SPIDRTech, a new software that enhances communication between Allen Police Department and the people we serve.

Water bill adjustments for repaired leaks

Customers may request a water bill adjustment for sudden leaks and other unexpected water losses, such as those due to frozen pipes or plumbing fixtures.

Water bill adjustments for repaired leaks

Customers may request a water bill adjustment for sudden leaks and other unexpected water losses, such as those due to frozen pipes or plumbing fixtures. If approved, this adjustment will reduce the rate charged for unexpected water loss but does not elim...

Water bill adjustments for repaired leaks

Water bill adjustments for repaired leaks

Customers may request a water bill adjustment for sudden leaks and other unexpected water losses, such as those due to frozen pipes or plumbing fixtures.

Allen Police Department gives first-year review of SPIDRTech software

Allen Police Department (APD) gave its first-year review of SPIDRTech, a new software that enhances communication between Allen Police Department and the people we serve.

Deputy Chief Ken Myers presented the review to City Council in January.

“The...

Residents get free DIY disposal of storm-related construction, demolition materials

Do-it-yourself disposal fees for construction and demolition debris are being waived Feb. 27-Mar. 31 for Allen residential water account holders as winter storm cleanup continues.

Residents get free DIY disposal of storm-related construction, demolition materials

Do-it-yourself disposal fees for construction and demolition debris are being waived for Allen residential water account holders as storm cleanup continues.

Residents with a current City of Allen residential utility account may dispose of materials at any ...

Residents get free DIY disposal of storm-related construction, demolition materials Feb. 27-Mar. 31

Baine Brooks elected as Mayor Pro Tem

Fellow councilmembers voted unanimously to elect Baine Brooks, Council Place No. 6, as Allen’s Mayor Pro Tem during the Feb. 23 council meeting.

Mayor Pro Tem Brooks was first elected to Allen City Council in 2012 to fill an unexpired term. He was reelecte...

Baine Brooks elected as Mayor Pro Tem

Annual water system maintenance is March 1-29

You might notice a slight change to the taste or smell of your tap water in March due to a temporary change in disinfectant by Allen’s water supplier, NTMWD. Though your water might taste or smell different, it’s safe for drinking and bathing.

Annual water system maintenance is March 1-29

You might notice a slight change to the taste or smell of your tap water in March due to a temporary change in disinfectant by Allen’s water supplier, North Texas Municipal Water District (NTMWD). Though your water might taste or smell different...

If you have winter storm damage, submit your self reporting survey

If you suffered damages to your home or business during the recent winter weather, submit a Self Reporting Damage Survey to help provide information to FEMA and support efforts to obtain federal aid.

The State of Texas has asked the City of Allen to assist...

If you have winter storm damage, submit your self reporting survey

If you suffered damages to your home or business during the recent winter weather, submit a Self Reporting Damage Survey to help provide information to FEMA and support efforts to obtain federal aid.

If you have winter storm damage, submit your self reporting survey

If you suffered damages to your home or business during the recent winter weather, submit a Self Reporting Damage Survey to help provide information to FEMA and support efforts to obtain federal aid.

Hiring a contractor? Here's what you need to know first.

Many Allen residents have encountered water pipe damage due to the recent winter storm and excessively cold temperatures. Though permits aren't required for emergency pipe repairs, the City of Allen Building Inspection Division advises r...

Collin County seeks your input on future transportation needs

Collin County is leading a new transportation study focused on current and future needs in the east portion of the county.

Collin County seeks your input on future transportation needs

Collin County is leading a new transportation study focused on current and future needs in the east portion of the county.

Allen City Council approves plan for local COVID-19 assistance

More than $800,000 in state and federal grant funding will be used to support Allen residents facing a variety of challenges due to the COVID-19 pandemic. 

Allen’s Community Enhancement Department will oversee the assistance programs, which includ...

Resolving a water service cutoff

Customers can prevent water cutoffs or restore water service by contacting utility billing. We are eager to work with customers to resolve account issues and create payment plans.

Resolving a water service cutoff

Customers can prevent water cutoffs or restore water service by contacting utility billing. We are eager to work with customers to resolve account issues and create payment plans. 

We know many customers may still be facing unexpected hardships du...

STRAY ANIMAL INTAKE LIST

Call us at 214.509.4378 for more information on a specific animal. Proof of ownership is required before an animal is released to a claimant.

We understand our breed descriptions will not always match the breed description from a pet owner. If you do not s...

Get emergency notifications with Hyper-Reach

Sign up to get notifications from Allen Police and City of Allen via telephone call, text, email and other methods.

Get emergency notifications with Hyper-Reach

Sign up to get emergency notifications from Allen Police Department and City of Allen via telephone call, text and/or email, web browser alerts, smart speaker alerts and other advanced alerting methods.

What is Hyper-Reach?

Hyper-Reach sends thousands of me...

Get emergency notifications with Hyper-Reach

Sign up to get notifications from Allen Police and City of Allen via telephone call, text, email and other methods.

Adult Leagues: Ice for all experience levels

Looking for a beginner or competitive league in Allen? No matter your skating level, we've got an option for you at Allen Community Ice Rink.

Our goal is to develop your hockey game with a rounded approach that includes skate skill building, stick-time practice, and participation with a team in one of our leagues. Learn more about league options below.

Thank you League Partners!

Allen Community I...

Youth Leagues: Get on the Ice!

Playing in leagues not only improves skating and teaches team skills, it can build a life-long love of the game. No matter the skating level, we've got an options at Allen Community Ice Rink!

Youth Leagues: Get on the Ice!

Allen Community Ice Rink hosts hockey leagues for children ages 4 through 12.

Our goal is to develop your hockey game with a rounded approach that includes skate skill building, stick-time practice, and participation with a te...

Challenge of the Year

Establish consistency and a healthy routine during Don Rodenbaugh Natatorium’s 2021 Challenge of the Year! 

To participate in the Check In Challenge, complete at least 30 minutes of exercise three times a week for 40 weeks. Work outs can be comple...

Challenge of the Year

Establish consistency and a healthy routine during Don Rodenbaugh Natatorium’s 2021 Challenge of the Year! 

To participate in the Check In Challenge, complete at least 30 minutes of exercise three times a week for 40 weeks. Work outs can be comple...

Water Safety Videos for the WIN!

In April of 2020, while the Don Rodenbaugh Natatorium was closed due to the coronavirus pandemic, the aquatics staff knew their mission to educate others on water safety was needed - more than ever - as so many summer water activities would occur away fro...

Water Safety Videos for the WIN!

In April of 2020, while the Don Rodenbaugh Natatorium was closed due to the coronavirus pandemic, the aquatics staff knew their mission to educate others on water safety was needed - more than ever - as so many summer water activities would occur away fro...

Register for aerobics classes at the Natatorium

Fitness fans of Don Rodenbaugh Natatorium—mark your calendars! Opening dates for aerobics class registration through June 2021 are listed below, including a link to the full list of Natatorium fitness classes in ActiveNet.

Registration opens about a month ...

Register for aerobics classes at the Natatorium

Fitness fans of Don Rodenbaugh Natatorium—mark your calendars! Opening dates for aerobics class registration through June 2021 are listed below, including a link to the full list of Natatorium fitness classes in ActiveNet.

Registration opens about a month ...

Join our force - now offering lateral entry!

We're one of the few departments in Dallas Fort-Worth with a lateral entry program for officers with prior experience.

Urban wildlife in Allen

Bobcats, coyotes and other urban wildlife are present throughout North Texas, including here in Allen. However, seeing these animals in your neighborhood can be unnerving. Read on for the top questions about urban wildlife, including ways to protect your ...

Senior discount available for residential trash service

The City of Allen offers a 20% discount for residential trash services for customers who are 65 years of age or older. Learn more. 

Allen Fire Department provides COVID-19 Help Line

If you live or work in Allen and have questions about COVID-19 response or preparedness, call the Allen Fire Department Help Line at 214.509.4333.

This Help Line is designed for Allen residents and businesses with questions about new restrictions, protecti...

Allen Fire Department provides COVID-19 Help Line

If you live or work in Allen and have questions about COVID-19 response or preparedness, call the Allen Fire Department Help Line at 214.509.4333 or email the helpline with your question.

This Help Line is designed for Allen residents and businesses with q...

Operational Changes for Allen Public Library

Allen Public Library is open to the public with adjusted hours and limited occupancy.

Hours of operation

Allen Public Library is open from 10 a.m. to 8 p.m. Monday through Tuesday, and from 10 a.m. to 6 p.m. Wednesday through Friday. The facility is closed ...

Operational changes and reopening plans

Allen Parks and Recreation is planning a phased return to operations to align with state guidelines and protect the health of both citizens and staff.

Now Open

Registration is open! Register in ActiveNet. The following facilities are open; however, some lim...