News Flash

Posted on: March 3, 2021

Allen recycling collection feels lingering impact of winter storm disaster

CWD recycling truck arrives at blue recycling bin on a pretty residential street

CWD drivers continue working late evenings and weekends to help catch up on residential recycling collection. If your recycling is not collected at its typical time or day, leave your bin at the collection point until it is emptied.

CWD redirected its enti...

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Community Services
Posted on: February 26, 2021

Water bill adjustments for repaired leaks

woman on the phone kneeling next to crumbled drywall and flooded floor

Customers may request a water bill adjustment for sudden leaks and other unexpected water losses, such as those due to frozen pipes or plumbing fixtures. If approved, this adjustment will reduce the rate charged for unexpected water loss but does not elim...

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Community Services
Posted on: February 25, 2021

Residents get free DIY disposal of storm-related construction, demolition materials

man kneeling on floor performing a drywall repair with a toolbox nearby

Do-it-yourself disposal fees for construction and demolition debris are being waived for Allen residential water account holders as storm cleanup continues.

Residents with a current City of Allen residential utility account may dispose of materials at any ...

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Community Services
Posted on: February 23, 2021

Annual water system maintenance is March 1-29

white icons of a bathtub, faucet and shower on a blue background

You might notice a slight change to the taste or smell of your tap water in March due to a temporary change in disinfectant by Allen’s water supplier, North Texas Municipal Water District (NTMWD). Though your water might taste or smell different...

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Community Services
Posted on: February 1, 2021

Resolving a water service cutoff

Customers can prevent water cutoffs or restore water service by contacting utility billing. We are eager to work with customers to resolve account issues and create payment plans.

Community Services