Posted on: March 3, 2021
CWD drivers continue working late evenings and weekends to help catch up on residential recycling collection. If your recycling is not collected at its typical time or day, leave your bin at the collection point until it is emptied.
CWD redirected its enti...Read on...
Posted on: February 26, 2021
Customers may request a water bill adjustment for sudden leaks and other unexpected water losses, such as those due to frozen pipes or plumbing fixtures. If approved, this adjustment will reduce the rate charged for unexpected water loss but does not elim...Read on...
Posted on: February 25, 2021
Do-it-yourself disposal fees for construction and demolition debris are being waived for Allen residential water account holders as storm cleanup continues.
Residents with a current City of Allen residential utility account may dispose of materials at any ...Read on...
Posted on: February 23, 2021
You might notice a slight change to the taste or smell of your tap water in March due to a temporary change in disinfectant by Allen’s water supplier, North Texas Municipal Water District (NTMWD). Though your water might taste or smell different...Read on...
Posted on: February 1, 2021
Customers can prevent water cutoffs or restore water service by contacting utility billing. We are eager to work with customers to resolve account issues and create payment plans.