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The original item was published from 5/14/2020 3:29:00 PM to 5/26/2020 12:00:10 AM.

News Flash

City of Allen - Headline Updates

Posted on: May 11, 2020

[ARCHIVED] Customer Service Windows Reopen May 18

woman seated behind plexiglass window hands customer a credit card

The City of Allen is working to safely expand services and reopen facilities impacted by changes related to COVID-19. Beginning May 18, customer service windows in Utility Billing, Permitting and Municipal Court will reopen. Visitors to other departments in Allen City Hall must be seen by appointment only. 

Expanded Operations
Allen City Hall
  • Utility billing, permitting windows opening May 18
  • Other visits by appointment only. View staff directory to schedule.
Allen Municipal Court
  • Customer service windows opening May 18

New protective measures are in place to safeguard both visitors and City staff, including distance markers, physical barriers and enhanced cleaning procedures.

Online, Phone Services Still Available

Citizens are still strongly encouraged to continue using contact-free options to pay bills or complete other services.

Utility Billing
  • Pay online or initiate/cancel service (Returning online payment customers | New online payment customers)
  • Pay by mail (City of Allen Utility Billing, P.O. Box 734802, Dallas, TX 75373)
  • Pay by phone or initiate/cancel service (214.509.4560)
  • Drive-thru payment (No cash payments. Drop box located near flag poles at Allen City Hall.)
  • Online (for some residential services):
  • By mail (Attn: Building Inspections, 305 Century Parkway, Allen, TX 75074)
Citations/court fees

Allen Parks and Recreation has also announced plans for a phased reopening of some amenities and facilities. Customers can check the status of any City facility/service or view a full list of online services on the City of Allen website.

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