Available in Google Play for Android and the App Store for iOS products, the MyAllen App helps residents report issues and find answers. The City’s mobile app allows users to submit non-emergency service requests, report concerns or browse the city’s frequently-asked questions from their mobile device. MyAllen also gives user the option to add GPS location, attachments or photos. Once the request or concern is submitted, the message is automatically routed to the appropriate department. The app also features access to city news, job postings, a staff contact list, and park and trail directories. When not using a mobile device, users will be able to access the Online Help Desk, which also provides the ability to submit non-emergency service requests, report concerns or browse the FAQs. The app is free and available now by searching “MyAllen” in your device's app store.