To report water violations call 214.509.3111.
Customers may request a temporary watering exemption in the case of new construction, or new lawn or landscape installation at an existing address. If approved, the request will allow additional watering with sprinklers for up to 30 days from the date of the new installation, as needed, except between the hours of 10 a.m. to 6 p.m. April 1 through October 31. Remember, there is no discount on utility rates and all water consumption during this time is the responsibility of the account holder. Current rates can be found on our utility service rates page.
To request the exemption, please fill out this form.
Also in this Plan, it is prohibited to use sprinklers between 10 a.m. and 6 p.m. from April 1 - October 31 each year. However, November 1 - March 31 each year, daytime watering is allowed. You must always adhere to your two allowed watering days and water only as needed. Continue to use the Outdoor Watering Schedule Map to identify what days are allowed for sprinkler use in your neighborhood.
Excessive sprinkler use can lead to disease and other problems in the lawn and landscape, as well as significantly increase your utility bill. During the growing season, your lawn and landscape may not need as much water as you think. Even though sprinkler use is permitted up to two times per week, it may not be necessary. In order to conserve, two times per week may only be needed when it's extremely hot or dry. Normally one time per week or less is sufficient to maintain healthy lawns.
All restrictions from the Water Conservation portion of the plan is in effect. Please view a list of these restrictions.
More than 1.6 million people rely on this treated water. The raw water sources include Lavon Lake, Lake Texoma, Jim Chapman Lake, Lake Tawakoni and the East Fork Raw Water Supply Project. Take a video tour of our water supply, with the Journey of Water.
Have you ever wondered the value of your tap water? Alliance for Water Efficiency (AWE) has developed a short video for the nation's utility providers to help explain the complexity and true worth of tap water.
Actually, the entire state is banking on water-saving strategies. Texas' 50-year water plan envisions getting about 25% of its supplies through improved conservation, including better irrigation techniques, low-flow indoor plumbing fixtures and reuse of existing water supplies. Unfortunately, water conservation alone will not meet all our needs. Future water supplies will need to be developed to meet the water demands of a population estimated to exceed 3.8 million by the year 2060.
For quick tips on water conservation, view our Conserving Water Indoors and Conserving Water Outdoors pages. You can also reference the Education and Online Resources page for upcoming seminars, like the Sustainable Landscape Series, and information from related organizations.