Utility Billing

COVID-19 (Coronavirus) Operational Changes


Paying Your Bill

The City of Allen is working to safely expand services and reopen facilities impacted by changes related to COVID-19. As of May 18, Utility Billing Customer Service windows now are open. Visitors to other departments in Allen City Hall must be seen by appointment only. Read more on City operations.

You also can use any of these options to pay your bill.

  • Drive-Thru Payments:

     

    If you are paying by check or money order, you may drop your payment in the Utility Billing Drop Box located at Allen City Hall (305 Century Parkway), near the front flagpole. Do not drop off cash payments.
  • Pay By Mail: You can mail your check or money order to City of Allen Utility Billing, P.O. Box 734802, Dallas, TX 75373-4802. Please include the payment stub found at the bottom of your bill. Do not mail cash payments.
  • Pay Online:

     

    You can pay your bills online using Self Service. If you haven’t used this service before, please follow these instructions to create a new account.
  • Pay By Phone:

     

    Phone payments still will be accepted temporarily. Please call 214.509.4560 during business hours to speak with a Customer Service Representative.
  • Account QuestionsOur team is here to help! Please call 214.509.4560 to speak to a Customer Service Representative or email coautilities@cityofallen.org with your questions.

"Past Due" Notices Suspended

Due to the ongoing COVID-19 emergency, the City of Allen has temporarily stopped mailing customers “past due” notices for their City utilities including water, sewer and trash collection services. These notices are sent to customers who are significantly behind on payments and are nearing their water shutoff date.

The ongoing Coronavirus situation gives some citizens no option but to stay home, and some have been furloughed or laid off from their regular work. Therefore, due to the unprecedented nature of this pandemic, cutoff of these essential City Services for late payments has been suspended during this crisis.

While cutoffs are suspended, City utility charges are being deferred and carried forward. You may track your charges and past due balances on the monthly billing that you receive. If you received a shutoff notice or wish to discuss setting up a payment plan, you may call the Utility Billing customer service line at 214.509.4560 to talk with a representative.

New Utility Billing System Now Available!

City of Allen utility customers who want to view or pay bills online, pay automatically with a credit card or enroll in paperless billing must create a username and password in the new system.