The City of Allen provides water, sewer, drainage, trash and recycling services to Allen residents and businesses. Utility Billing, a division of the Community Services Department, is responsible for customer services related to these utilities. This includes initiating and terminating services and all billing and collection services. Customers are billed on a monthly basis.
New Utility Billing System Now Available!
City of Allen utility customers who want to view or pay bills online, pay automatically with a credit card or enroll in paperless billing must create a username and password in the new system.