Utility Billing

COVID-19 (Coronavirus) Operational Changes


On March 16, 2020, the City of Allen initiated a local disaster declaration for public health emergency to help contain the spread of COVID-19 in our community. Many City facilities have closed or modified operations in response to this declaration.

Modified Utility Billing Operations


To help stop the spread of COVID-19, the Utility Billing Customer Service Window is currently closed. You can use any of these options to pay your bill.

  • Drive-Thru Payments:

     

    If you are paying by check or money order, you may drop your payment in the Utility Billing Drop Box located at Allen City Hall (305 Century Parkway), near the front flagpole. Do not drop off cash payments.
  • Pay By Mail: You can mail your check or money order to City of Allen Utility Billing, P.O. Box 734802, Dallas, TX 75373-4802. Please include the payment stub found at the bottom of your bill, which contains your account number. Do not mail cash payments.
  • Pay Online:

     

    You can pay your bills online using Self Service. If you haven’t used this service before, please follow the provided instructions for creating a new account.
  • Pay By Phone:

     

    Phone payments will be temporarily accepted during this closure. Please call 214.509.4560 during business hours to speak with a Customer Service Representative.
  • Account Questions? Though our payment window is closed, our team is still working! Please call 214.509.4560 to speak to a Customer Service Representative or email coautilities@cityofallen.org with your questions.

We look forward to seeing you again soon!

New Utility Billing System Now Available!

City of Allen utility customers who want to view or pay bills online, pay automatically with a credit card or enroll in paperless billing must create a username and password in the new system.
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