Utility Billing

The City of Allen provides water, sewer, drainage, trash and recycling services to Allen residents and businesses. Utility Billing, a division of the Community Services Department, is responsible for customer services related to these utilities. This includes initiating and terminating services and all billing and collection services. Customers are billed on a monthly basis.

Senior Discount Available for Residential Trash Service


The City of Allen offers a 20% discount for residential trash services for customers who are 65 years of age or older. Please read notice of implementation and application to see about eligibility. The application is on page 2.
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    Annual Water System Maintenance Runs March 4-April 1

    A temporary change in disinfectant used by Allen's water supplier, North Texas Municipal Water District (NTMWD) might make your water might taste or smell different, but it's safe for drinking and bathing. Read on...
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