Utility Billing

Pay for your water, sewer and trash/recycling service using one of our convenient options.

  • Pay Online: You can pay your bills online using Citizen Self Service. If you haven’t used this service before, please follow these instructions to create a new account.
  • Drive-Thru Payments: If you are paying by check or money order, you may drop your payment in the Utility Billing drop boxes located at Allen City Hall (305 Century Parkway). One is located near the front flagpole; the other is behind the building, in a small roundabout between City Hall and Allen Police Headquarters. Do not drop off cash payments.
  • Pay by Mail: You can mail your check or money order to City of Allen Utility Billing, P.O. Box 734802, Dallas, TX 75373-4802. Please include the payment stub found at the bottom of your bill. Do not mail cash payments.
  • Pay in Person: Customer Service windows at Allen City Hall (305 Century Parkway) reopened May 18 with new safety protocols. Face coverings are required.

Account Questions


Our team is here to help! Please call 214.509.4560 to speak to a Customer Service Representative or email us with your questions.
  1. Allen recycling collection feels lingering impact of winter storm disaster

    CWD drivers continue working late evenings and weekends to help catch up on residential recycling collection. If your recycling is not collected at its typical time or day, leave your bin at the collection point curb until it is emptied.
  2. Water bill adjustments for repaired leaks

    Customers may request a water bill adjustment for sudden leaks and other unexpected water losses, such as those due to frozen pipes or plumbing fixtures.
  3. Resolving a water service cutoff

    Customers can prevent water cutoffs or restore water service by contacting utility billing. We are eager to work with customers to resolve account issues and create payment plans. Read on...
  4. Senior discount available for residential trash service

    The City of Allen offers a 20% discount for residential trash services for customers who are 65 years of age or older. Read on...
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