Drive-Thru Payments: If you are paying by check or money order, you may drop your payment in the Utility Billing drop boxes located at Allen City Hall (305 Century Parkway). One is located near the front flagpole; the other is behind the building, in a small roundabout between City Hall and Allen Police Headquarters. Do not drop off cash payments.
Pay by Mail: You can mail your check or money order to City of Allen Utility Billing, P.O. Box 734802, Dallas, TX 75373-4802. Please include the payment stub found at the bottom of your bill. Do not mail cash payments.
Pay in Person: Customer Service windows at Allen City Hall (305 Century Parkway) reopened May 18 with new safety protocols. Face coverings are required.
Our team is here to help! Please call 214.509.4560 to speak to a Customer Service Representative or email us with your questions.