Utility Billing

The City of Allen provides water, sewer, drainage, trash and recycling services to Allen residents and businesses. Utility Billing, a division of the Community Services Department, is responsible for customer services related to these utilities. This includes initiating and terminating services and all billing and collection services. Customers are billed on a monthly basis.

Senior Discount Available for Residential Trash Service


The City of Allen offers a 20% discount for residential trash services for customers who are 65 years of age or older. Learn more.
  1. older couple looking at laptop and smiling at each other

    Upgrades Coming to Allen’s Utility Billing System

    City of Allen utility customers will soon have access to a more user-friendly system for paying utility bills. Read on...
  2. faucet

    Water Rate Changes Take Effect Nov. 1

    The City of Allen is adjusting water and sewer rates to cover increased costs. Read on...
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