Community Services

The Community Services Department maintains streets, alleys and sidewalks, water and sewer lines and drainage systems. It also provides trash and recycling collection services through a contract with Community Waste Disposal Inc. (CWD). Other department efforts include water conservation and environmental education and support for Keep Allen Beautiful.

The City of Allen is a member city of North Texas Municipal Water District. NTMWD provides essential water supply, wastewater and solid waste disposal services to 10 counties in the North Texas region. They serve as a wholesale provider while the city maintains local infrastructure and operational support to provide these services to customers. This includes Utility Billing for water, trash and recycling services.

The Community Services Department consists of more than 100 employees dedicated to delivering excellent customer service to the residents and businesses of Allen.

Water Quality and Microconstituents in Water Supplies

The City of Allen is rated as a Superior Water system, the highest level possible. Monthly water quality reports and annual consumer confidence reports are provided by NTMWD on their Water Quality Reports page. The City of Allen also monitors water quality and publishes an Annual Water Quality Report.

Municipal Utility Usage

The City of Allen is a customer of natural gas, electricity and water just like any other resident or business in Allen. For information about the city's annual utilities usage, see the most current report.
  1. Road work ahead sign with crews working in background

    Paving Project Impacts Waste Collection

    Some residents on Anna, Coats and Daisy drives will see changes in their waste collection this week as contractors complete a paving project. Read on...
  2. water

    Annual Chlorine Maintenance Could Affect Taste, Smell of Water

    The North Texas Municipal Water District (NTMWD) has scheduled a free chlorine maintenance on the NTMWD Wylie water transmission system and customers’ distribution systems from February 26 to March 26. Read on...
  3. earthfest_allen

    Earthfest Exhibitors Wanted

    Earthfest is a great place for non-profits, community groups and businesses to connect with local residents in a fun and friendly atmosphere. Read on...
  4. KAB volunteer litter crew

    Keep Allen Beautiful Celebrates Banner Year

    More than 2,200 volunteers helped make Allen cleaner, healthier and more beautiful last year—and here are the numbers to prove it! Read on...
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