Building Services monitors compliance with the City of Allen's building codes and ordinances through the permit application process, construction plan review, and conducting inspections.
Citizen Self Service (CSS) Portal
As part of our commitment to provide customers with better and more efficient service, we are moving to an online system for permit application and inspection scheduling. We no longer accept or issue permits via email. Applicants will be directed to use our online Citizen Self Service (CSS) portal. Contractors can still register via email or in person. Once you have applied for a permit online, please allow 24 hours for processing. If you are in need of a permit on the same day, please visit our office for over the counter service (if applicable).
To use the Citizen Self Service (CSS) Portal, you will need to create an account. Allow 1-2 business days for account approval by staff. You will receive an email notification when your registration is approved. Following approval, you can apply for a permit. See the help documents below:
Inspection requests for work done on permitted projects should be requested by the general contractor or homeowner performing the work. You can request and schedule building inspections in two ways:
Citizen Self Service (CSS) Portal
You may request inspections online using the Citizen Self Service Portal. This portal may be used by contractors or individual residents to request inspections and view real-time data. Once you create an account, please allow 1-2 business days for account approval by staff. You will receive an email notification when your registration is approved.
- Visit the Citizen Self Service (CSS) Portal
- How to register in the CSS Portal
- How to schedule an inspection in the CSS Portal
Interactive Voice Response (IVR) System
Schedule inspections by phone using our interactive voice response (IVR) system. The IVR Brochure will guide you through the process and provide codes for all inspection types. When you are ready to request your inspection, be sure to have a copy of your permit readily available. The final page(s) of your permit will list the required inspections for your project, whether it is commercial or residential. For your convenience, the inspection type codes will also be listed.
Cancellations made before 7 a.m. on the day of inspection must be requested via the CSS portal or by calling the IVR phone number listed on the permit. See the "Inspections" tab above for more information. After 7 a.m. call our staff line at 214.509.4130 to cancel the inspection.
In the event of rain (before, after or during) on the day of inspection, any foundation, ground plumbing, flatwork or pool inspections should be canceled via the CSS portal or IVR line by 7 a.m. If the contractor does not call to cancel the inspection, a red tag will be issued. See the "Fees" tab above for more details.
To determine if you are ready for your inspection, you can use the Residential Construction Packet. Look for the readiness points section in the last half of the packet. For commercial inspections, see the Commercial Construction Packet.
Building Permit Fees
Plan Review Fees
Nonrefundable plan review fees are in addition to the permit fees and are submitted at time of application submittal. Plan review fee shall be 25% of the building permit fee. When submittal documents are incomplete or changed so as to require additional plan review, an additional fee may be assessed.
Pursuant to Section 108.7 of the International Residential Code “Re-inspection Fee,” a fee as established by city council resolution may be charged when:
- The inspection called for is not ready when the inspector arrives.
- No building address or permit card is clearly posted.
- Approved plans are not on the job site available to the inspector.
- The building is locked or work otherwise is not available for inspection when called.
- The job site is red-tagged twice for the same item.
- The original red tag has been removed from the job site.
- Violations exist on the property including failure to maintain erosion control, trash control or tree protection.
Any re-inspection fees assessed shall be paid before additional inspections are conducted.