- Community
- COVID-19 (Coronavirus) Information
- COVID-19 Operational Changes
COVID-19 Operational Changes
The City of Allen is working to safety expand services and reopen facilities impacted by changes related to COVID-19. A phased return to City operations is planned to align with state guidelines and protect the health of both citizens and staff. Opening dates for some facilities are yet to be determined (TBD).
Patrons are encouraged to wear face coverings when visiting any City facility. For questions related to specific departments or facilities, please contact us by phone.
Patrons are encouraged to wear face coverings when visiting any City facility. For questions related to specific departments or facilities, please contact us by phone.
Allen City Hall
| Service | Status | Opening Date | Restrictions |
|---|---|---|---|
| Customer Service windows (utility billing, permitting) | Open | May 18 | Permitting services temporarily online/by phone only. Email permitting staff or call 214.509.4130. Messages will be returned promptly. |
| Deliveries | Open | Deliver to rotunda | |
| Department/staff appointments | Open | Must call to schedule. Restrictions apply. |
Allen Public Library
No programs, activities or rentals will take place at Allen Public Library until it reopens to the public.| Service | Status | Opening Date | Restrictions |
|---|---|---|---|
| Allen Public Library facility | Open |
June 15 | View operational changes |
| Curbside pickup | Open |
May 4 | Library cardholders only. Details |
Parks and Trails
No programs, activities or rentals will take place at closed amenities until they reopen to the public. All Allen Parks and Recreation adult athletics, leagues and tournaments have been postponed until further notice. Maintaining a 6' distance from people not in your household or group is encouraged.
| Location | Status | Opening Date | Restrictions |
|---|---|---|---|
| Basketball courts | Open | May 18 | Limit of 4 people per court Checklist for outdoor sports participants |
| Celebration Park Sprayground | Open | June 15 | View facility rules and information |
| Parks open spaces | Open | Checklist for park/open space visitors | |
| Playgrounds | Open | May 28 | |
| Pavilions | Open |
June 15 | |
| Tennis Courts | Open | May 1 | Limit of 4 people per court Checklist for outdoor sports participants |
| Trails | Open | Checklist for park/open space visitors | |
| Volleyball courts | Open | May 18 | Limit of 4 people per court Checklist for outdoor sports participants |
Recreation Centers
No programs, activities or rentals will take place at closed facilities until they reopen to the public. All Allen Parks and Recreation adult athletics, leagues and tournaments have been postponed until further notice.Adjusted Open Swim Information
| Location | Status | Opening Date | Restrictions |
|---|---|---|---|
| Allen Community Ice Rink - Limited operations | Open |
June 8 | View limited operations |
| Allen Community Ice Rink - Open/Public Skate | Closed | July 1 | Open skate sessions available with capacity of 75 skaters per session. |
| Allen Senior Recreation Center | Closed | TBD | |
| Don Rodenbaugh Natatorium | Open | May 26 | Fitness floor opening May 26 with limited capacity. Members only. Reservations must be made online after May 22. Make a reservation. Checklist for gym patrons |
| Ford Pool - Programs Only | Open | June 15 | Register in ActiveNet |
| Ford Pool - Adjusted Open Swim | Open | July 4 | Details on Adjusted Open Swim - Capacity limited to 150 |
| Joe Farmer Recreation Center | Open | May 26 | Fitness floor now open with limited capacity. Members only. Reservations must be made online after May 22. Make a reservation. Checklist for gym patrons |
| The Courses at Watters Creek | Open | April 17 | Some limits on group size, cart rental, restaurant/retail capacity Checklist for outdoor sports participants |
| The Edge Visitor Center | Open | July 6 | |
| The Edge Skate Park | Open | May 18 | Checklist for outdoor sports participants |
Other Facilities
| Location | Status | Opening Date | Restrictions |
|---|---|---|---|
| Allen Animal Shelter | Closed | TBD | Adoptions by appointment. Details |
| Allen Chemical Reuse Center | Closed | TBD | |
| Allen Heritage Center | Closed | TBD | |
| Municipal Court | Open | May 18 | |
| Municipal Service Center | Closed | TBD | |
| Parks & Recreation Administrative Building | Open | May 22 |
Event and Activity Changes
| Date | Event | Status |
|---|---|---|
| June 1-22 | Summer Sounds Concert Series | Canceled |
| June 1-5, 22-26 | Allen Fire Department Summer Fire Academy | Canceled |
| June 1-July 31 | Allen Police Department Junior Police Academy | Canceled |
| June 27 | Market Street Allen USA | Canceled |