COVID-19 Operational Changes

The City of Allen is working to safety expand services and reopen facilities impacted by changes related to COVID-19. A phased return to City operations is planned to align with state guidelines and protect the health of both citizens and staff. Opening dates for some facilities are yet to be determined (TBD).

Patrons are encouraged to wear face coverings when visiting any City facility. For questions related to specific departments or facilities, please contact us by phone.

Allen City Hall


 Service  Status  Opening Date  Restrictions
 Customer Service windows (utility billing, permitting)  Open  May 18 Permitting services temporarily online/by phone only. Email permitting staff or call 214.509.4130. Messages will be returned promptly.
 Deliveries  Open    Deliver to rotunda
 Department/staff appointments  Open    Must call to schedule. Restrictions apply.


Allen Public Library

No programs, activities or rentals will take place at Allen Public Library until it reopens to the public.
 Service  Status  Opening Date  Restrictions
 Allen Public Library facility Open
 June 15  View operational changes
 Curbside pickup Open
 May 4  Library cardholders only. Details

Parks and Trails


No programs, activities or rentals will take place at closed amenities until they reopen to the public. All Allen Parks and Recreation adult athletics, leagues and tournaments have been postponed until further notice. Maintaining a 6' distance from people not in your household or group is encouraged.
 Location  Status  Opening Date  Restrictions
 Basketball courts Open  May 18 Limit of 4 people per court
Checklist for outdoor sports participants
 Celebration Park Sprayground Open  June 15 View facility rules and information 
 Parks open spaces Open   Checklist for park/open space visitors
 Playgrounds Open  May 28  
 Pavilions  Open
 June 15  
 Tennis Courts Open  May 1 Limit of 4 people per court
Checklist for outdoor sports participants
 Trails Open   Checklist for park/open space visitors
 Volleyball courts Open  May 18 Limit of 4 people per court
Checklist for outdoor sports participants

Recreation Centers

No programs, activities or rentals will take place at closed facilities until they reopen to the public. All Allen Parks and Recreation adult athletics, leagues and tournaments have been postponed until further notice.
 Adjusted Open Swim Information
 Location  Status  Opening Date  Restrictions
Allen Community Ice Rink - Limited operations   Open
June 8  View adjusted operations
Allen Community Ice Rink - Open/Public Skate Closed July 1  Open skate sessions available with capacity of 75 skaters per session.
Allen Senior Recreation Center Closed  TBD  
Don Rodenbaugh Natatorium Open  May 26 Fitness floor opening May 26 with limited capacity. Members only.
Reservations must be made online after May 22. Make a reservation.
Checklist for gym patrons
Ford Pool - Programs Only Open  June 15 Register in ActiveNet
Ford Pool - Adjusted Open Swim  Open  July 4 Details on Adjusted Open Swim - Capacity limited to 150
Joe Farmer Recreation Center Open  May 26 Fitness floor now open with limited capacity. Members only.
Reservations must be made online after May 22.
Make a reservation.
Checklist for gym patrons
The Courses at Watters Creek Open  April 17 Some limits on group size, cart rental, restaurant/retail capacity
Checklist for outdoor sports participants
The Edge Visitor Center Open July 6
The Edge Skate Park Open  May 18 Checklist for outdoor sports participants

Other Facilities


 Location  Status  Opening Date  Restrictions
 Allen Animal Shelter  Closed  TBD  Adoptions by appointment. Details
 Allen Chemical Reuse Center  Closed  TBD  
 Allen Heritage Center  Closed  TBD  
 Municipal Court Open  May 18  
 Municipal Service Center  Closed  TBD  
 Parks & Recreation Administrative Building Open  May 22  

Event and Activity Changes

 Date  Event  Status
 June 1-22 Summer Sounds Concert Series  Canceled
 June 1-5, 22-26 Allen Fire Department Summer Fire Academy  Canceled
 June 1-July 31 Allen Police Department Junior Police Academy  Canceled
 June 27 Market Street Allen USA  Canceled