Stories of Service

At the City of Allen, each day holds new stories of service: the sewer camera operator rooting out problems in City pipes; the HR recruiter scouting for top talent; the water educator teaching kids how to keep their creeks pristine. We're proud to introduce you to a few of them in our Stories of Service publication and video series, which highlight the services offered and lives changed during just one year of City operations.

If you have your own stories to share, we invite you to email with the subject “Stories of Service” so we can celebrate all those who make Allen a wonderful place to call home.

2018-2019 Stories of Service

City Administration: A Foundation of Excellence (VIDEO)

freeze frames of two separate video interviews of with men in suits

Allen Public Library: The Place to Grow (VIDEO)

toddler on floor of Allen Public Library playing with a magnetic puzzle

Community Development: Building an Allen for the Ages

artist rendering of an urban development with central fountain, park, patio restaurants, office buil

Allen Fire Department: Answering the Call

Fire department staff member holding an AED device in the front of a classroom while participants wa

Allen Police Department: Rethinking School Threats

female police officer distributing foam footballs to teens sitting in cafeteria

Parks and Recreation: Capturing the Allen Spirit

Photo of lighted baseball fields surrounded by gardens and sculptures

Community Services: Inspiration through Education (VIDEO)

woman in blue city polo wears goggles and helps students with science experiment

Community Development: Lending a Helping Hand (VIDEO)

man in gray t shirt operates a saw in a driveway

Allen Public Library: "As Allen Changes, so Do We"

children standing at brightly colored tables making paper party hats

Finance Department: Doing More with Tech

Allen City Hall

Community Services: All in a Day's Work

3 workers in heavy jackets hunch over a trench where concrete is being poured

Engineering: "We Don't Just Go with the Flow"

bucket truck extended above traffic signal at US 75 and McDermott in Allen

Engineering: From the Ground Up (VIDEO)

backhoe digging road in residential neighborhood

Fire Department; Giving Vital Lessons (VIDEO)

CPR dummy and other CPR equipment resting on a table

Human Resources: If You Can't Join Them, Beat Them

A man in green City of Allen polo shirt talks to a female employee in striped dress at a desk.

Information Technology: All the Bytes We Cannot See

packed arena at Allen Event Center. crowds are watching Overwatch players on stage

City Secretary: Under the Law, Above Reproach

council members seated in front of digital screen during public meeting

Public and Media Relations: Telling Allen's Story

man in flannel shirt operates a camera while a woman stands in a well-lit TV studio

Human Resources: Skills for Life (VIDEO)

woman standing at a utility sink inside Allen Animal Shelter

Information Technology: Bringing Enforcement Up to Code (VIDEO)

woman inside parked vehicle typing on laptop computer

Allen EDC: Allen's Corporate Matchmaker

five-story glass-walled office building at sunset

Allen Convention & Visitors Bureau: Be Our Guest!

a pool glows beneath twinkle lights in a modern outdoor courtyard at dusk

Legacy of Service: Mayor Stephen Terrell

3 images depict man with grandchildren, man with colleagues, man speaking with seniors

Parks and Recreation: Seeds for the Soul (VIDEO)

older adults standing around outdoor garden bed

Allen Police Department: To Protect and Mentor (VIDEO)

police officer talking to middle school students in cafeteria


Allen Police Departmentpolice department SUV with blue and red lights flashing

  • Allen Police added 95 years of experience to the force since launching its Police Lateral Entry program in January 2018. This effort to recruit experienced officers has saved Allen approximately $7 million.
  • Patrol officers drove 544,320 miles this year.
  • Allen Police handled 86,598 total calls for service and officer-initiated activities.
  • Volunteer programs such as Citizens on Patrol, Citizens Police Academy and Volunteers in Policing donated more than 10,000 hours of time to the department.
  • 9-1-1 dispatchers handled 121,788 calls this year.
  • Allen Animal Shelter adopted out 473 animals and returned 393 pets to their owners. More than 150 animals were released back into the wild or given to rehabilitation/rescue groups.

Community Development
Allen Aerial Shot with Water Tower

  • Building Services issued 8,800 total building permits
  • 450 single-family permits were issued this year.
  • Planning staff reviewed 79 development projects.
  • Community Development Block Grants funded $256,240 in home repairs, with an average of $12,812 spent per home on 20 homes.
  • Code Compliance issued 5,500 citations

Allen Fire Department

Allen Fire Department Deployed to Houston
  • 7,021 total calls received
  • 4,961 fire inspections and plan reviews
  • 2,578 educational programs with 86,120 participants in 2019
  • Average fire response time is 6:55
  • Average EMS response time is 6:20

​Allen Public Library

  • More than 1 million materials checked out for the 5th consecutive year
  • 1.4 million checkouts
  • 420,419 library visits
  • 90,237 program attendees
  • 89,479 reference questions
  • 63,147 digital checkouts

Parks and Recreation
Couple Walking on Trail

  • 1,196 total park acreage, including 74.6 added with Spirit Park
  • 80% of Allen's population lives within a 10-minute walk of a park
  • 68 miles of trails maintained
  • 8,425 recreation center members
  • 48,523 adult program participants
  • 47,252 rounds of golf played at The Courses at Watters Creek
  • 275,000 people attended 130 events at Allen Event Center
  • 155,550 people visited Allen Community Ice Rink

Engineeringheavy machinery outside Allen Central Fire Station, which is being remodeled

  • 5 intersections upgraded with LED lamps
  • 57 new traffic controllers
  • 5 battery backups installed
  • 6 intersections modified with new lane assignments and turning operations
  • $3.68 million of infrastructure improvements and additions paid by new commercial development
  • $3.34 million of infrastructure improvements and additions paid by new residential development

City Secretary's Office
glass doors mark the entrance to Allen City Council Chambers. the city seal is embossed on the doors

  • 1,031 open records requests
  • 4,500 building plans and documents imaged
  • 65 public recognitions, proclamations and letters from the mayor prepared
  • 8,781 ballots cast by Allen voters during elections

​Community Services
man wearing protective eye wear sorts bottles of chemicals

  • 355.5 miles of streets maintained
  • 185 sidewalks repaired in City/resident cost share program
  • 960 H2Ome Improvement Rebates processed by Water Conservation staff
  • 30.7 million pounds of recyclable materials diverted in Allen's curbside recycling program
  • 8,312 pounds of household hazardous waste collected
  • 2,474 residents enrolled in Waste Services Senior Discount, saving $92,628
  • 32,007 total utility billing accounts, an average of 5,334 per employee
  • 1,600 volunteers participated in 129 clean-up events
  • 238,619 pounds of material donated, recycled or disposed of at cleanup events

Human Resources
woman behind desk smiling at a visitor, whose back is turned to the camera

  • 13,565 applications processed
  • 213 employees hired
  • 7.95 employees per 1,000 residents
  • 43 classroom training courses offered
  • 533 classroom training participants
  • 3,113 online training courses completed


  • Tax rate lowered every year since 1994
  • Current tax rate (2019-20) is $0.489
  • Allen is 1 of 8 municipalities in Texas to receive AAA/Aaa bond ratings from both S&P and Moody's
  • $7.4 million saved through competitive bid solicitation
  • $712,623 generated from the auction of city surplus, co-op agreements and credit card rebates
  • 18 consecutive years awarded the Achievement of Excellence in Procurement
  • 19 Certificates of Achievement for excellence in financial reporting from the National Government Finance Officers Association