Americans with Disability Act

Notice Under the Americans with Disabilities Act of Effective Communication 

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), the City of Allen will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. 


The City of Allen does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA.

Effective Communication 

The City of Allen will make reasonable accommodations upon request to provide appropriate aids and services leading to effective communication for persons with disabilities so they can participate equally in the City of Allen’s programs, services, and activities, including qualified sign language interpreters, documents in braille, and other ways of making information and communications accessible to people who have disabilities such as speech, hearing, or vision impairments.

Modifications to Policies and Procedures 

The City of Allen will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, as described by the ADA, the City of Allen permits the use of trained service animals by individuals with disabilities, in areas where members of the public are permitted.  For more information about guidelines for service dogs, please visit or call toll-free 800-514-0301 (voice) and 800-514-0383 (TTY).

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the City of Allen, should contact the office of the City Secretary at 214.509.4107 or as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require the City of Allen to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden. 

Complaints that a program, service, or activity of the City of Allen is not accessible to persons with disabilities should be directed to the ADA Coordinator at 214.509.4685 or

The City of Allen will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.