Strategic Plan

It's our safe community, community character, community unity, vibrant centers, great neighborhoods and experiences for all that make us the premier place to live in the DFW Metroplex.

These words capture the vision of Allen City Council set forth during a strategic planning process in 2020-2021. The City of Allen Strategic Plan 2036 was created by elected city leaders to help prioritize projects, clarify initiatives and develop work plans and budgets for the next several years. It was officially received by Allen City Council on May 11, 2021.

red iron walking bridge spanning Allen's historic stone dam

City Government Mission

The Allen City Government Mission is to provide best in class municipal services, be financially responsible and sound, plan and invest in Allen's future, engage our community, provide fair and equitable community services and city government, preserve and enhance our Allen community character and stimulate economic growth and business investment.

City of Allen Goals for 2026

Click any goal to learn more!

  • GOAL 1: Financially sound and transparent city government
  • GOAL 2: Safe and livable community for all
  • GOAL 3: Vibrant community centers with lively destinations and successful commercial centers
  • GOAL 4: High-performing city team providing resident-focused services
  • GOAL 5: Diverse, equitable and inclusive community

City of Allen Strategic Plan 2036


GOAL 1: Financially sound and transparent City government

Allen should have adequate resources to support the services and service levels as defined in the Annual Budget. This includes regular investment in the maintenance and upgrade of City infrastructure and facilities, having diversified revenue sources, and delivering City services in the most cost-effective and efficient manner.

Transparency should be accomplished through a proactive communications strategy and processes for informing the residents and Allen community.

  1. Allen aerial shot

    Stable economy, strong management earns Allen highest possible bond rating

    A stable economy, strong fiscal management and above-average resident incomes helped the City of Allen maintain the best possible bond ratings from both Moody’s Investor Services and S&P Global Ratings.
  2. group of finance employees posing with Allen mayor

    Purchasing process saves Allen $9.6 million

    MARCH 20, 2021 - For the twentieth consecutive year, the City of Allen has earned top marks for its efforts to save money and make ethical choices in its purchasing processes.
  3. Allen City Hall

    Allen wins prestigious government finance award

    MARCH 31, 2021 - The City of Allen has continued its winning streak, earning a prestigious national finance award for the 21st year in a row.
  4. professional headshot of Pete Phillis

    New Chief Financial Officer hired

    APRIL 29, 2021 - The City of Allen has hired Pete Phillis, an accomplished financial manager with more than 28 years of experience.

GOAL 2: Safe and livable community for all

Allen should uphold its reputation as a family-friendly community and a preferred place to live in the DFW metroplex. This includes maintenance and expansion of its trail system, maintenance and enhancements of Allen community/recreation centers, maintenance and upgrade of the City's infrastructure and facilities and providing recreation and library programming responsive to the needs of the diverse Allen community.

Allen should also maintain and enhance its place as one of the safest cities in Texas.

  1. Artist rendering of modern recreation facility with glass rotunda and wide welcome deck

    New renderings of Terrell Recreation Center revealed

    OCTOBER 15, 2020 - Allen Parks & Recreation is sharing a glimpse inside the future Stephen G. Terrell Recreation Center.
  2. Project LIFE logo

    VIDEO: Allen City Television debuts "Project LIFE"

    APRIL 29, 2021 - A new, monthly video series highlights projects and updates from Allen's Parks and Recreation Department.
  3. five people stand outdoors holding colorful trail signs

    Find your way with new trail signs!

    FEBRUARY 3, 2021 - Allen Parks Foundation unboxed 22 new trail signs to be placed at trail intersections this month.
  4. motorcycle officer

    Allen named #2 safest large city in Texas

    DECEMBER 14, 2020 - Allen was one of 39 large cities with a population over 100,000 included in the report, which factored in the level of reported crimes, as well as their relative severity.
  5. exterior of Allen Public Library

    Architect selected for Allen Public Library expansion

    APRIL 15, 2021 - The design process will soon begin for Allen Public Library’s much-anticipated expansion.

GOAL 3: Vibrant community with lively destinations and successful commercial centers

Our City should have an "Allen" sense of place and its own identity known by residents. The Allen Downtown should be developed as a major community and regional destination that has a "unique" draw that is distinctive from other regional downtowns. In addition, Highway 121 should be developed as a major community and regional destination, older commercial centers should be redeveloped, and Allen Event Center should be maintained and enhanced as a successful asset contributing to our Allen community.

  1. rendering of Allen Tech Hub, a 4-story freestanding office building

    Allen Tech Hub ready to deliver

    JUNE 1, 2021 - 105,000 square feet of new office space is underway in Allen and set to deliver in April 2022. Heady Investments broke ground on its four-story Allen Tech Hub project, located on the south end of Watters Creek at Montgomery Farm.
  2. Artist rendering of an urban development with offices, shops and boardwalk-style restaurants

    Class A office space, entertainment venue planned for "The Farm"

    JUNE 1, 2021 - The Farm in Allen will embrace the property’s natural beauty with a 1.5-acre lake, over 2 ½ miles of hike and bike trails, a 16-acre greenbelt along Watters Creek and four additional park areas.
  3. five-story glass-walled office building at sunset

    Pillar Commercial acquires One Bethany East

    JUNE 1, 2021 - The five-story 120,000 SF office building is home to anchor Credit Union of Texas, Boss Fight Entertainment, and Verado Energy.
  4. 7 men in suits hold shovels at groundbreaking ceremony

    Construction begins on "The Farm in Allen"

    APRIL 7, 2021 - The new 135-acre mixed-use project will bring retail, restaurants, office and a hotel to the intersection of the Sam Rayburn Tollway and Alma Drive.
  5. brick event center with glass rotunda on a sunny, blue sky day

    Allen Event Center plans upgrades, repairs

    MAY 13, 2021 - Money-saving upgrades, audiovisual improvements and cosmetic repairs will soon begin at Allen Event Center.

GOAL 4: High-performing City team providing resident-focused services

Allen should hire, develop and retain a top-quality City workforce and have stable and visible leadership in City government. Allen should work as a team, with Mayor/City Council, city managers, directors, supervisors and staff working together and respecting their respective roles. The City's organizational culture should be maintained and enhanced to emphasize professionalism, results and performance accountability. This includes developing effective and usable performance metrics for evaluating the service performance and the value to the Allen community, along with proactive City communication policies, strategies and tools to inform the community.

  1. Two men in reflective safety vests with text that reads &#34Allen at Work&#34

    VIDEO: Vactor trucks, grease traps, water tests – oh my!

    MAY 21, 2021 - The City of Allen celebrated Public Works Week by highlighting three crews who protect Allen’s waterways, pipes and drinking water. Get to know these valued employees in a new series, Allen at Work.
  2. man configures large touchscreen monitor

    VIDEO: 2020 Excellence in PRIDE Winners announced

    APRIL 16, 2021 - Five City employees were honored for their exceptional service in Allen's annual appreciation awards.
  3. firefighter in medical mask stands next to vehicle as driver gives thumbs up

    VIDEO: Allen Fire Department administers final COVID-19 shot

    MAY 6, 2021 - Allen Fire Department ended COVID-19 vaccine hub operations after vaccinating more than 50,000 individuals and administering nearly 100,000 shots.
  4. Allen Police officer speaking to a driver

    Allen Police Department recaps first year using SPIDRTech software

    FEBRUARY 25, 2021 - New software enhances communication between Allen Police Department and the people they serve.

GOAL 5: Diverse, equitable and inclusive community

Allen should have respect for all individuals and groups in our community, with an equitable community for all. Community organizations and institutions should work together to address diversity, equity and inclusion for the benefit of our community. Successful community events and festivals should celebrate Allen's diverse cultures. An ongoing community dialogue process on diversity, equity and inclusion should help expand awareness, stimulate actions, monitor performance, and produce results beneficial for our Allen community. 

  1. allen public library auditorium

    Cultural programming goes virtual at Allen Public Library

    MAY 14, 2021 - Allen Public Library brought treasured cultural programming to residents in a new way during the COVID-19 pandemic.
  2. glass doors mark the entrance to Allen City Council Chambers. the city seal is embossed on the doors

    Allen adopts diversity, equity and inclusion policy

    APRIL 16, 2021 - A committee formed by Allen City Council will spend several months exploring ways to enhance diversity, equity and inclusion efforts in Allen.