Service Rates & Penalty Fees

The City of Allen has established rates for utilities based on the cost of providing services. Water rates include costs from North Texas Municipal Water District to maintain, supply and develop infrastructure to secure water resources for future needs. Learn more about NTMWD wholesale water rates and cost factors

Current water and sewer rates listed below effective November 1, 2017.

Water Bill Higher than You Thought?

Residents are now receiving water bills for the months of September and October 2017. These months had very low rainfall totals compared to the substantial rainfall we saw in August. The City of Allen utility billing office has noticed a significant uptick in residential water usage that may result in water bills that are higher than many customers expected. It’s possible that the very dry period that this billing cycle covers may have stimulated additional residential landscape irrigation. 

The City’s utility billing office can assist customers with billing and water use issues by providing consumption history and related information on water usage. Customers can reach the Utility Billing Division by calling 214.509.4560. As summer grasses go dormant in the cold season, we expect residential water usage to drop to more normal levels in the upcoming billing cycles. The City strongly encourages customers to suspend landscape irrigation unless weather conditions warrant sprinkler usage. 

You can receive suggestions on when landscape watering is needed by signing up for email or text notifications through Texas A&M AgriLife Extension TexasET Network or

As of Nov. 1, 2017 Allen water and wastewater rates increased. 

The City of Allen purchases water and wastewater services from the North Texas Municipal Water District and then delivers it to Allen residents. Even though NTMWD has increased its rate for purchase over the last few years, Allen has not passed the cost onto Allen residents since Feb. 2015. This year, the NTMWD has projected a rate increase of about 10% per year for the next five years. This NTMWD rate increase will cause residents to see an increase in their monthly bill. Beginning Nov. 1, a customer using an average of 10,000 gallons per month will see an $8.18/month increase in their utility bill for water and wastewater services. Allen residents will continue to pay a lower rate than neighbors in Frisco, McKinney, Plano and Richardson, and the rate will still be significantly lower than the state average.

Learn how your water rates pay for more than water.

  1. Residential Service Rates
  2. Non-Residential Service Rates
  3. Drought & Emergency Rates

Utility Billing

  • $50 deposit to initiate new service
  • $50 additional deposit to reconnect service, if service is cut off for non-payment more than once

Residential Water

Minimum bill increases based on meter size.
Up to 1,500 gallons -5/8” standard meter $11.32 per month (minimum bill)
Up to 1,500 gallons - 3/4” meter $18.88 per month (minimum bill)
Up to 1,500 gallons - 1” meter $30.20 per month (minimum bill)

Residential Volumetric Rates -  Utility Billing uses a tiered water conservation rate structure.
1,501 to 15,000 gallons $3.74 per 1,000 gallons
15,001 to 25,000 gallons $4.68 per 1,000 gallons
25,001 to 50,000 gallons $5.85 per 1,000 gallons
50,001 to 75,000 gallons $8.79 per 1,000 gallons
More than 75,000 gallons $13.18 per 1,000 gallons

Residential Sewer

Based on water usage.
Up to 1,500 gallons $22.87 per month (minimum bill)
Next 8,500 gallons $2.82 per 1,000 gallons
Maximum bill 10,000 gallons $46.84 maximum

Residential Drainage

Monthly Fee for Single Family Residential $3.50 per month

Residential Waste Services

Trash & Recycling Pickup 
(includes one trash and one recycle polycart)
$15.02 per month
Each additional trash polycart $8.89 per month
Each additional recycle polycart $2.10 per month
Polycart Replacement $77.71 per cart
HHW Pickup $0.57 per month

Penalty Fees

Bill not paid by due date 10% penalty on entire past due amount
Reconnection Fee during regular business hours $20
Reconnection Fee after hours / weekends / holidays $40
Returned Check Fee $25