Service Rates & Penalty Fees

The City of Allen has established rates for utilities based on the cost of providing services. Water rates include costs from our wholesale water supplier North Texas Municipal Water District (NTMWD) to maintain, supply and develop infrastructure to secure water resources for future needs. Learn more about NTMWD wholesale water rates and cost factors.

Sewer rate increase takes effect on November 1, 2020

Allen utility customers will see a slight increase in sewer rates as construction begins on major new sewer facilities. Beginning November 1, 2020, sewer rates will increase by 5%. This translates to no more than $2.82 per month for residential utility customers. 

Water rates will not be impacted, as NTMWD did not increase the City of Allen's wholesale water rates for Fiscal Year 2021. Allen’s residential and commercial water rates remain among the lowest among the cities that get their treated water and wastewater treatment services from NTMWD.

Learn how your water rates pay for more than water.

  1. Residential Service Rates
  2. Non-Residential Service Rates
  3. Drought & Emergency Rates

Utility Billing

  • $100 deposit to initiate new service
  • $50 additional deposit if account is cut off for non-payment

Residential Water


Minimum bill increases based on meter size.
Up to 1,500 gallons -5/8” standard meter $13.08 per month (minimum bill)
Up to 1,500 gallons - 3/4” meter $21.82 per month (minimum bill)
Up to 1,500 gallons - 1” meter $34.90 per month (minimum bill)

Residential Volumetric Rates -  Utility Billing uses a tiered water conservation rate structure.
1,501 to 15,000 gallons $4.32 per 1,000 gallons
15,001 to 25,000 gallons $5.41 per 1,000 gallons
25,001 to 50,000 gallons $6.76 per 1,000 gallons
More than 50,001 gallons $10.37 per 1,000 gallons

Residential Sewer


Based on water usage.
Up to 1,500 gallons $28.80 per month (minimum bill)
Next 8,500 gallons $3.55 per 1,000 gallons not to exceed 10,000 gallons
Maximum bill 10,000 gallons $58.98 maximum

Residential Drainage


Monthly Fee for Single Family Residential $3.50 per month

Residential Waste Services


Trash, Recycling & HWW Pickup 
(includes one trash and one recycle polycart)		 $15.59 per month
Each additional trash polycart $8.89 per month
Each additional recycle polycart $2.10 per month
Polycart Replacement $85.76 per cart

Penalty Fees

Bill not paid by due date 10% penalty on entire past due amount
Disconnection Fee $40
Returned Check Fee $25