How to Pay

Online Bill Payment


Residents can pay utility bills online by credit or debit card. A simple, one-time registration process provides access to utility bill statements and payment options. Residents receive an email when new statements are available. View registration instructions and sign up now.

Pay by mail


Mail payments to:

City of Allen Utility Billing 
PO Box 734802 
Dallas, TX 75373-4802

Pay in-person


Make an in-person payment:

Utility Billing
Allen City Hall, First Floor
305 Century Parkway
Allen, TX 75013

Night drop


A secured, drive-through drop box is available in the parking lot of City Hall (305 Century Parkway). The drop box is located just south of the Municipal Court / Parks & Recreation Building.

Automatic bank draft


Residents can pay utility bills through easy and convenient automatic bank draft. The amount owed is withdrawn automatically from a checking or savings account. Because payment is automatic, there are no late fees or postage costs. Residents continue to receive a monthly statement showing current charges. Customers can enroll, update or cancel an automatic bank draft by using the online Citizen Self Service portal.

Utility bill averaging


Utility bill averaging allows customers to pay the same amount for their water bill each month over an 11-month period with the 12th month as the “settle-up” month. The monthly rate is established based on water usage over the previous 12 months. Customers still receive a monthly utility bill, but the amount owed is withdrawn automatically from a checking or savings account on the date the bill is due.

Enrollment for bill averaging is offered once a year during the month of September.