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Street Maintenance Operations
The City of Allen’s street maintenance operations works hard to preserve and maintain the community's investment in municipal roads, alleys and sidewalks. There is a total of 12 full-time staff assigned to maintaining over 300 lane miles of roadway in the City of Allen.

Street Maintenance
The streets division actively conducts routine, preventive maintenance on the city’s roadways. Preventive maintenance extends the life of the road to keep it looking and riding in like-new condition. The work performed under the preventive maintenance program includes crack sealing and pavement lifting. The purpose is to stop water from entering the roadway, which causes early break up of the road surface. The useful life of roads can be extended if small breaks are fixed before more severe damage occurs. This is the reason why maintenance work is at times done on streets that appear to be in good condition.

Street Assessments
The streets division conducts annual street and alley condition assessments and uses this assessment to formulate the pavement maintenance program. This multi-level rating system rates the roadways for ride quality, drainage, and surface & base conditions.

Crack sealingCrack Sealing
Crack sealing is scheduled when cracks in the roadways expand and become more visible. Filling or sealing pavement cracks to prevent water from entering the base and sub base will extend the pavement life by three to five years. Filling cracks and joints with asphalt materials is a cost effective way to extend the usable life of a road.

Pavement Lifting
Pavement liftingAnother method of maintaining the roadways, sidewalks and alleys is to repair pavement that has settled.

The City of Allen uses a foam injection to control pavement settlement that occurs under and around roadways, alleys and sidewalks.

Pavement lifting is a non-disruptive, cost-effective, long-lasting solution for correcting settlement on panels connecting sections of concrete or panel misalignment.

24 Hour Streets Emergency
Emergency services are provided to remove hazards to public roadways and alleys that would hinder traffic. Hazardous conditions are radio dispatched for immediate repair or barricading. Conditions that are not an immediate hazard are scheduled along with other repair work. In an emergency, please call our 24-hour Emergency Services staff at 214.509.4530.

Storm Damage Responses
Storm damageAt times of high winds, heavy rains or freezing temperatures, the City’s streets and drainage crews are ready to respond. The City’s priority is to clear all roadways to allow for safe travel, which includes the removal of debris from all streets, alleys, and public property within the City.

Property owners are responsible for the removal of tree limbs or debris from their property. Depending on the severity of the storm, it may require assistance from the City to dispose of tree limbs or debris. This may include curb side pick up of storm damage debris. The City’s response may vary depending on the impact of the storm. Details will be posted on the website when necessary.
For additional information or to obtain the status of a reported street problem please contact, Community Services at 214.509.4500.
For additional information or to obtain the status of a streetlight repair please contact the Engineering Department at 214.509.4576.

Contact Information
Streets & Drainage Operations
Staff Directory
Municipal Annex 
305 Century Parkway
Allen, Texas 75013

Phone: 214.509.4509

Field Service Hours:
Mon - Sat - 7 a.m. to 6 p.m.

24 Hour Water / Drainage Emergency: 214.509.4530
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