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REAL

About REAL Service
Parks and Recreation Delivers REAL Service with Pride

Remarkable service from our Empowered employees lead to Amazing experiences resulting in Lasting impressions. That is the Allen Parks and Recreation Department's unique brand of service delivery called REAL Service. 

REAL Service is our commitment to our Allen residents, valued customers and guests to provide a level of service unmatched by others. Serving you is what matters to us, it's not just about good service...we want you to feel just how valued you are with each and every interaction. 

We are driven by a set of guiding principles that support our REAL Service philosophy. Developed by staff from all levels of the department, the guiding principles serve as a road map for how to deliver REAL Service everyday. We are committed to making each experience with us REAL in every way!

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REAL Guiding Principals

Remarkable Service
We will be accessible to our customers and respond to them in a timely manner with clear and accurate information. 

Empowered
We will all play a part in the continuous improvement of the department.

Amazing Experiences  
We will provide personal attention to ensure each customer feels special and important. 

Lasting Impressions
We will put the interests of our patrons first at all times.    


allen city hall photo