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Information Technology
The Information Technology (IT) Department provides centralized information technology support to approximately 650 users working in 16 departments located in 18 municipal buildings. The IT Department maintains and operates the citywide network, which includes multiple servers, workstations, printers, multiple software applications and voice transmission.

Additionally, the IT Department provides, operates and maintains a secure and stable technology infrastructure to support city services. Overall, the Information Technology Department provides desktop, network, application and systems management services as well as mobile device support for all city departments.

Five-Year IT Strategic Plan
In August 2006, the City of Allen began implementation of a Five-Year IT Strategic Plan. Over the years, the city has seen tremendous growth in the demands for technology and we felt it was time to take a step back to analyze our direction and ensure we are capitalizing on our current systems while moving the city forward.

As part of this project, the objectives were to:
  • Assess the city's technology environment
  • Identify areas or processes within the city that could benefit from technology-based solutions that would improve overall operational efficiency and responsiveness to citizens
  • Recommend next steps in the areas of digital government, wireless applications (including remote access), office automation and user support and training
  • Provide a plan that documents the city's vision for information technologies, and present short- and long-term strategies directing the city toward its goal
  • Provide an implementation plan that outlines the priorities and means by which strategies and programs can be implemented
  • General recommendations have to be provided early, where possible, so they can be included in the budgeting process for the upcoming fiscal year

Plan Overview
The Five-Year Information Technology Strategic Plan for the City of Allen identifies ways to improve current applications and systems, expand services and provide a foundation for future developments. The plan addresses how information technology will support the city's delivery of effective services to residents, officials and staff while maintaining an economical and effective information technology function.

Contact Information
Information Technology
Staff Directory
2nd Floor, Allen City Hall
305 Century Parkway
Allen, Texas 75013

Phone: 214.509.4850

Mon - Fri - 8 a.m. to 5 p.m.
Sat and Sun Closed
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allen city hall photo