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Initiating / Cancelling Service
About
Customers are required to contact the Utility Billing Department to start, transfer or cancel utility services with the City of Allen. Trash and recycling services are also connected to water/sewer services and will begin simultaneously when opening an account for water services. To contact a Utility Billing Customer Service Representative, please call 214.509.4560 or send an e-mail to .

Moving to Allen 
To initiate service, new residents must complete a Utility Billing Service Request Form and submit a $50 deposit. The initial deposit can be deferred to the first month's bill upon request. Residents can complete the New Service Request Form and submit via e-mail, fax, mail or in person at City Hall (305 Century Parkway).

The City uses social security numbers, driver’s licenses and credit reporting agencies to verify customer identities when accounts are opened. The City does report customer debt to the major credit reporting agencies if accounts are closed and final balances due are not paid in full. This can impact an individual credit rating for up to seven years.

Moving to Another Home in Allen 
To transfer utility service from one home to another in Allen, provide details regarding a forwarding address and date of transfer and/or termination by using the following online form.
 
Residents must ensure the trash and recycling carts are in a secure location prior to moving. The City recommended location is to store them in the garage. Trash and recycling carts are specific to the address and must remain at the residence. If any carts are missing, $76.05 per missing cart will be charged to the final utility bill.

Cancelling Service
To disconnect service, residents will need to contact Utility Billing directly, either by phone or by coming to City Hall (305 Century Parkway) to speak to a Customer Service Representative. Only those authorized on the account may cancel service. Service cannot be canceled online or by form.

allen water tower