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How to Pay

Residents can pay their utility bills online, by mail or in person. The City also offers night drop boxes, automatic bank drafting and bill averaging.

Online Bill Payment
Residents can pay utility bills online by credit or debit card. A simple, one-time registration process provides access to utility bill statements and payment options. Residents receive an email when new statements are available. Sign up now!

By Mail
Payments may be mailed to:

   City of Allen
   Utility Billing
   305 Century Parkway
   Allen, TX 75013

Pay in-person 
You may make your payment in person at:

   Utility Billing 
   Community Services Department 
   1st Floor of Allen City Hall 
   305 Century Parkway 
   Allen, TX 75013 
   Phone: 214.509.4560 

Monday through Friday, 8 a.m. to 5 p.m.
Closed Saturday and Sunday

Night Drop BoxNight Drop
A secured, drive-through drop box is available in the parking lot of City Hall (305 Century Parkway). The drop box is located just south of the Municipal Court / Parks & Recreation Building.

Automatic Bank Draft
Residents can pay utility bills through easy and convenient automatic bank draft. The amount owed is withdrawn automatically from a checking or savings account. Because payment is automatic, there are no late fees or postage costs. Residents continue to receive a monthly statement showing current charges.

To enroll, complete the bank draft authorization form and turn it into the Utility Billing Office.

Bill Averaging
Utility bill averaging allows customers to pay the same amount for their water bill each month over an 11-month period with the 12th month as the “settle-up” month. The monthly rate is established based on water usage over the previous 12 months. Customers still receive a monthly utility bill, but the amount owed is withdrawn automatically from a checking or savings account on the date the bill is due.

Enrollment for bill averaging is offered once a year during the month of September.

allen water tower