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ACTV

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1. What is ACTV Allen City Television?
2. What is the purpose of ACTV?
3. How is ACTV staffed?
4. What kind of programming does ACTV offer?
5. Where can I find a program schedule?
6. How do I receive ACTV at home?
7. Why can't I get ACTV on my satellite package?
8. Does the City of Allen maintain or have authority over Allen ISD or Collin County Community College channels?
9. Why doesn't ACTV broadcast high school or college sports?
10. Can I submit a video to play on ACTV?
11. If I can't put information on ACTV, is there a public access channel I can use?
12. How do I contact ACTV with a question / comment / concern?

City of Allen - Main

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1. How do I contact a city/county department?
2. Where can I find the answers to my frequently asked questions?

Community Development - Building Inspections

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1. May I request a specific inspection time?
2. When are permit submittal fees due?
3. What are the designated construction hours for the City of Allen?
4. Which construction codes does the City of Allen follow?
5. Is a permit required to build a fence?
6. When does my City of Allen contractor registration expire?
7. What methods of payment do you accept?
8. When are re-inspection ("red tag") fees due?
9. Do you require permits for garage sales?

Community Development - Development Process

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1. Can the site plan run concurrent with the platting process

Community Development - Environmental Health

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1. Does the City of Allen Environmental Health Division administer shots or low cost medical services to Allen residents?
2. Are you able to assist when restaurant customers are dissatisfied with their service?
3. Can a resident prepare and resell potentially dangerous food out of their residential home?
4. Can I make baked goods in my home kitchen for charity bake sales?
5. Do you inspect public and semi-public swimming pools?
6. Do private swimming pools require health permits and annual inspections?
7. Do you inspect private houses for black mold, rodents or insects?
8. If I see roaches or rodents in a restaurant, child-care center or school, can I contact you?

Community Development - West Nile Virus

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1. What is West Nile Virus?
2. What are the symptoms?
3. How is it spread?
4. Can dogs, cats and other pets get the West Nile Virus?
5. How can I get more information about human cases?
6. What is the City doing about West Nile Virus?
7. How can I report stagnant or standing water?
8. What ways can I do to reduce my chances of contracting West Nile Virus?

Community Services - Water Conservation Stage 3

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1. What days may I use my sprinkler or irrigation system?
2. Can I water during the daytime?
3. I’m planning on putting new landscape/lawn in and my landscaper says I need to water every day twice a day. Can I get a variance to water every day?
4. My lawn has died and my landscaper wants to hydromulch new grass, is this allowed?
5. I want to replace my lawn with sod, can I hand water it until it is established?
6. My lawn care service applied fertilizers (or chemicals) that require watering, can I water it in?
7. I need to use a hose-end sprayer on my lawn to treat weeds, may I do this any day?
8. My neighbor is running their sprinkler systems with broken heads and geysers of water occur every time they run, OR they are watering during rain events, OR water is running down the street, what do I
9. I need to drain and refill my swimming pool, is this allowed?
10. Can I hand water my landscape on other days besides my watering days?
11. Can I water my foundation on other days besides my watering days?
12. Can I wash my car?
13. My sidewalk and driveway is muddy, can I hose it off?
14. I have an ornamental foundation on my porch, can I still use it?
15. Will the sprayground at Celebration Park be open during Stage 3?
16. I have a backyard vegetable garden, how can I water it during Stage 3?

Engineering - Main Street Reconstruction

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1. What properties will be affected?
2. Where do I go if I have an issue that needs resolving?
3. Will I ever be denied access to my home?
4. Who is the contractor and how were they selected?
5. Will the construction cause damage to my property or cost me anything?
6. Will US Mail service or school bus service be affected?

Engineering - Storm Water Management

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1. What is the Texas Pollution Discharge Elimination System?
2. What does the TPDES permit require of the City of Allen?
3. What minimum control measures (MCMs) will the City of Allen's program include?
4. How will all of this be Financed?

Engineering - Traffic Management

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1. Where do I report a street light that is out or malfunctioning?
2. What is the speed limit when there are no speed limit signs?
3. Is it possible to change the speed limit on a particular street?
4. Does the City install Speed Bumps (Road Humps) to control speeding problems on residential streets?
5. Can I ask for a speed limit sign to be installed in alleys?
6. How would I make a request to have a traffic signal or stop sign installed?
7. How does a signal operate? Is a specific signal operating correctly?
8. How are signals synchronized?
9. Why do I have to wait so long after I stop at a specific signal?
10. How do I find how much traffic flow is at a specific location?
11. How does a pedestrian signal work?
12. Are Stop signs effective as a tool for speed control?
13. Is the City of Allen working on getting DART rail service?

Engineering - Walden Park Estates Utility Rehabilitation

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1. What properties will be affected?
2. Where do I go if I have an issue that needs resolving?
3. Will I ever be denied access to my home?
4. Who is the contractor and does he / she do good work?
5. Will the construction cause damage to my property or cost me anything?
6. Will US Mail service or school bus service be affected?

Fire - Fire Explorer Program

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1. What functions do explorers perform?
2. Do explorers need any experience to join?
3. Does joining the explorers certify me as a firefighter?
4. What must I do to join the Explorer Program?

Library - OverDrive

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1. What is OverDrive?
2. What is an ebook?
3. What are the differences between the ebook formats?
4. What do I need to get started using OverDrive ebooks?
5. What devices can be used?
6. How long can I have OverDrive items checked out?
7. How many titles can I check out at one time?
8. Can I place a hold on an item that is currently checked out?
9. Can I renew OverDrive titles?
10. Can I return ebooks early?
11. Can I check out both the Kindle copy and the non-Kindle copy (EPUB or PDF) of a book?
12. I received a "Sign-in Error" that says, "We're sorry, but the specified library patron account information is not valid. Patrons has too many items overdue."

Parks & Recreation - Market Street Allen USA

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1. Can I bring lawn chairs and a cooler with food and drinks?
2. Can I bring a shade structure?
3. Can I bring my dog?
4. What happens if it rains?
5. How much is admission?
6. Will tickets be required this year?
7. How much are tickets and wristbands?
8. How much do inflatables and crafts cost?
9. How much are food and drinks?
10. How much are glow products and when will they be available for purchase?
11. What time will the ticket booths close?
12. What time will the Kid Zone shut down?
13. What time will the concessionaires close?
14. What time are the fireworks?
15. Will the shuttle bus from Allen High School be running back and forth all day long?
16. Where do volunteers park?

Parks and Recreation - Migratory Birds

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1. Will the noise be contained to the park or will it be heard by the surrounding/immediate neighborhoods?
2. What time of day will noisemaking devices be used?
3. Will the sound be disruptive to park users?
4. Any concern that the egrets will just select other parks or neighborhood greenbelt areas?
5. Why are we trying to prevent the nesting?

Police - Criminal Investigations

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1. How do I check on a case handled by an investigator?
2. How can I obtain a restraining order?
3. Are there any resources to assist me with my case if I've been a victim of a crime?
4. Where can I obtain information on Domestic Violence?
5. Who is required to register as a sex offender in Allen Texas?

Police - For the Community

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1. Where is the Allen Police Department Headquarters?
2. Do I need to register my home alarm?
3. Is there a fee for false alarms in Allen?
4. Is there a curfew in Allen?
5. What are the restrictions on scooters?
6. How do I register my pet?
7. Does the Allen Police Department have a "Ride-Along" program?
8. Can I be a volunteer at the Police Department?
9. What is the phone number for non-emergency calls?

Police - Jail / Custody

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1. Does the Police Department have a jail?
2. How do I find out if someone is in the Allen City Jail?
3. Where is the jail located?
4. Where is the County Jail located?

Police - Records/Permits

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1. How do I get a copy of my accident report?
2. How do I get a copy of an offense report?
3. Do I need to register my home alarm?
4. How do I register for a Solicitor Permit?

Police - Reporting a Crime

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1. When should I call 9-1-1?
2. I need help from the Police. Should I call 9-1-1 or the Police Department Headquarters?
3. What should you do if you see a crime occurring?
4. What number do I call to make a non-emergency report?

Police - Traffic / Vehicle / Warrant

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1. Where do I inquire about a traffic citation?
2. Where do I pay my ticket or a citation?
3. I lost my traffic citation. What can I do?
4. How can I contest a traffic citation?
5. Who do I call to find out where my car was impounded?
6. I think I have a warrant for my arrest. How do I find out?
7. How do I clear a warrant?

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