Service Rates & Penalty Fees

The City of Allen has established rates for utilities based on the cost of providing services. Water rates include costs from North Texas Municipal Water District to maintain, supply and develop infrastructure to secure water resources for future needs. Learn more about NTMWD wholesale water rates and cost factors

Current water and sewer rates listed below were effective February 1, 2015.
  1. Residential Service Rates
  2. Non-Residential Service Rates
  3. Drought & Emergency Rates

Utility Billing

  • $50 deposit to initiate new service
  • $50 deposit to reconnect service, if service is cut off for non-payment more than once

Residential Water


Minimum bill increases based on meter size.
Up to 1,500 gallons -5/8” standard meter $10.29 per month (minimum bill)
Up to 1,500 gallons - 3/4” meter $17.17 per month (minimum bill)
Up to 1,500 gallons - 1” meter $27.46 per month (minimum bill)

Residential Volumetric Rates -  Utility Billing uses a tiered water conservation rate structure.
1,501 to 15,000 gallons $3.40 per 1,000 gallons
15,001 to 25,000 gallons $4.25 per 1,000 gallons
25,001 to 50,000 gallons $5.32 per 1,000 gallons
50,001 to 75,000 gallons $7.99 per 1,000 gallons
More than 75,000 gallons $11.98 per 1,000 gallons

Residential Sewer


Based on water usage.
Up to 1,500 gallons $20.79 per month (minimum bill)
Next 8,500 gallons $2.56 per 1,000 gallons
More than 10,000 gallons $42.55 maximum

Residential Drainage


Monthly Fee for Single Family Residential $3.25 per month

Residential Waste Services


Trash & Recycling Pickup 
(includes one trash and one recycle polycart)
$15.59 per month
Each additional trash polycart $8.89 per month
Each additional recycle polycart $2.10 per month
Polycart Replacement $76.04 per cart
HHW Pickup $0.57 per month

Penalty Fees

Bill not paid by due date 10% penalty on entire past due amount
Reconnection Fee during regular business hours $20
Reconnection Fee after hours / weekends / holidays $40
Returned Check Fee $25